Finn Hou

• As an agency, understanding the various product lines and the corresponding relationship with the original manufacturer
• Navigating and balancing relationships between clients, supervisors, and the original manufacturer
• Collaborating with team members to participate in exhibitions, identify potential clients, and jointly compile client reports.
• Followed up on quotes, negotiated prices and closed sales.

Outstanding Achievement:

• Initial contact potential company lists from 104 to develop potential customer and get new orders successful
• Re-build temporarily stop customers and introduce new product lines
• Participate in the 2024 International Computer Exhibition, and attempt to find and develop potential customers
• Compile data after exhibition, report to senior management during the monthly report and summarize routine report.

• Assist tourists by understanding their situations and resolving their issues
• Help foreign tourists with tax refunds, increasing opportunities for interaction with foreigners
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Outstanding Achievement:

• When encountering a drunk and disruptive customer at the counter, I proactively escorted the customer away from the crowd, called the police, and contacted security
• Assisted a foreign customer with resolving a dispute regarding returns and exchanges with the store
• When a customer misunderstood my colleague, I patiently explained the situation and informed them that we were helping to resolve the issue, ultimately preventing a complaint.