Fiona Yang
ESL Teacher
Summary
Energetic ESL Instructor experienced in teaching children from diverse range of cultures and ethnic backgrounds. Over 12 years of classroom experience at elementary and middle school levels. Excellent record of achieving reading, writing and speaking functions in student performance within set goal periods.
Overview
14
14
years of professional experience
Work History
Online English Tutor
TutorABC
09.2016 - Current
- Developed methods to teach independent study skills to help students excel academically.
- Monitored student progress, recorded scores and provided learning support for students in English studies.
- Utilized learning management systems to efficiently manage course materials, assignments, and evaluations.
- Enhanced student comprehension by utilizing engaging multimedia resources during online lessons.
- Identified problems with students by clearly and effectively addressing issues.
- Assisted non-native English speakers in building vocabulary skills relevant to their professional fields or personal interests.
- Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
- Provided timely feedback on assignments, allowing students to improve their writing and speaking abilities.
International Sales Manager
FUA LONG Enterprise Co., LTD
09.2022 - 06.2024
- Increased market share through the development of innovative sales strategies tailored to specific regional markets.
- Organized successful trade show events to showcase products, generating increased brand awareness and attracting new customers from around the world.
- Set objectives and led sales team to achieve aggressive global sales goals.
- Collaborated with Regional Sales Managers to make strategic sales decisions.
- Coordinated closely with product development teams to provide feedback from clients, informing improvements in design, quality, or functionality.
- Developed relationships with clients and potential clients to improve business growth.
- Developed customized sales proposals tailored to individual client needs, demonstrating the value of products and services while addressing unique challenges faced by each customer.
- Hired, trained and managed sales representatives
English as a Second Language Teacher
吉得堡
07.2021 - 09.2022
- Educated students in basics of English grammar and conversational speaking.
- Created new lesson plans based on course objectives.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Implemented assessment tools to monitor student progress, adapting instructional strategies as needed for optimal success.
- Developed activities and integrated technology to diversify instruction.
- Increased student confidence through regular feedback and personalized instruction.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Elementary School Substitute Teacher
Burwood East Primary School
07.2014 - 02.2016
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Organized extracurricular events such as field trips, fundraisers, and school-wide projects to enrich the educational experience for students.
- Contributed to higher test scores by providing thorough preparation materials and focused review sessions for standardized exams.
- Evaluated student progress through formative assessments, adjusting teaching methods to address individual needs effectively.
Elementary School Teacher's Assistant
Burwood East Primary School
09.2012 - 12.2013
- Set up classroom equipment and organized activities.
- Provided instruction and support under supervision of teacher.
- Assisted in preparation of classroom and instruction materials.
- Scheduled and coordinated student activities throughout school year.
- Promoted positive environment for students learning.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Administered tests and assessments to evaluate student progress and performance.
- Reported on student progress, behavior, and social skills to parents.
Customer Service Representative
Commonwealth Bank
04.2011 - 07.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Catering Coordinator
Catering Project Sydney
01.2010 - 03.2011
- Optimized team performance by effectively scheduling and supervising staff during events.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Assisted in recruitment efforts for open positions within the catering team, ensuring selection of highly skilled and motivated professionals.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Managed budgets for each event, ensuring cost-effective practices without compromising quality or customer satisfaction.
- Ensured seamless execution of events with diligent planning and attention to detail.
Education
Bachelor of Arts - Bachelor Of Education
Macquarie University
Sydney Australia 04.2001 -
Skills
Empathy and patience
Online Teaching
Classroom Management
Teaching strategies
Interactive Teaching
Building rapport
Lesson Planning
Interactive Learning
Fluent in English
Grammar Teaching
Student Engagement
Student Motivation
Timeline
International Sales Manager
FUA LONG Enterprise Co., LTD
09.2022 - 06.2024
English as a Second Language Teacher
吉得堡
07.2021 - 09.2022
Online English Tutor
TutorABC
09.2016 - Current
Elementary School Substitute Teacher
Burwood East Primary School
07.2014 - 02.2016
Elementary School Teacher's Assistant
Burwood East Primary School
09.2012 - 12.2013
Customer Service Representative
Commonwealth Bank
04.2011 - 07.2012
Catering Coordinator
Catering Project Sydney
01.2010 - 03.2011
Bachelor of Arts - Bachelor Of Education
Macquarie University
04.2001 -
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