FLORAMIE A. BAHIAN
Virtual Administrative Assistant
Cagayan De Oro,MSR
Summary
Reliable and detail-oriented professional with extensive experience in administrative, organizational, and customer service support within virtual environments. Skilled in utilizing tools such as MS Office, Nifty, Slack, and Go High Level to optimize productivity and streamline operations. Known for strong communication, problem-solving abilities, and exceptional time management skills to consistently achieve and exceed objectives.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Virtual Administrative Assistant
High Performance Ads - Online Job
03.2022 - 12.2024
- Delegated tasks, ensured progress
- Updated and maintained documents
- Organized and prioritized client emails
- Managed calendars and schedules
- Handled CRM and automation
- Assisted customers across channelspport to his CRM
Account Expert
Teleperformance Philippines
08.2018 - 01.2022
- Maintained accurate customer records
- Consistently exceeded performance targets
- Resolved complaints with empathy
- Fostered customer loyalty through rapport
- Upsold products to drive sales
- Conducted thorough quality assurance
Education
Bachelor of Science - Technology Communication Management
University of Science And Technology of Southern Philippines
Cagayan De Oro City, Misamis Oriental04-2018
Skills
Project Management
Copy Writing
Customer Service & Problem-Solving
Time Management & Organization
CRM Management
Basic Graphic Design and Videos
Team Collaboration
Timeline
Virtual Administrative Assistant
High Performance Ads - Online Job
03.2022 - 12.2024
Account Expert
Teleperformance Philippines
08.2018 - 01.2022
Bachelor of Science - Technology Communication Management
University of Science And Technology of Southern Philippines