Summary
Overview
Work History
Education
Skills
experience
Further study
Timeline
Generic

Frank Fan

Xinzhuang Dist., New Taipei City

Summary

I was born into a small family. I have a younger brother. Brother, father, mother, grandmother, and I live together. I am introverted and always think a lot usually. I am also a caring, hardworking, and responsible person, hoping to be able to finish the mission, which others turn to me. I want to be the one who can be trusted.


Then, when I moved to junior high school, my parents considered that the school in Taipei City was more competitive so I started to be a commuter. Fortunately, I still made a group of good friends. The schoolwork had become heavier than in elementary school but I still could keep my rank of 10th in the class. On the other hand, we had many extracurricular activities. Such as several kinds of class competitions or scout camping aimed to train us to be independent all left many valuable and unforgettable memories for me about my classmates and teachers.


After graduating from junior high school, I entered Zhong Zheng Senior High School. I learned many things during lived as a senior high school student. I learned not only academic knowledge but also the way to get along with people. I consider it an important lesson in my life.


I was also interested in computer lessons. In this information age, the skill related to the computer is necessary. If I have a chance to learn about those Technological abilities, it will be a good thing for me. Nowadays technology can almost simulate anything. It is very amazing! This is why I am interested in Information Technology.




Overview

4
4
years of professional experience

Work History

IT Regional Support Specialist

Intuitive Surgical Sarl Taiwan Branch
2020.08 - 2023.05
  • Assisted clients with software installations, upgrades, and migrations while minimizing disruption to their daily operations.
  • Delivered exceptional customer service by addressing and resolving technical issues promptly and professionally.
  • Collaborated closely with cross-functional teams to ensure seamless implementation of new products and services across the region.

Outsourced IT

Lantel Technology Group
2019.06 - 2020.06
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.

Education

Bachelor of Arts - English

Tamkang University
Tamsui, Taiwan
2001.04 -

Skills

Remote Support

experience

In the selection of grapes princess which was sponsored by the Changhua County Government. I was responsible for venue arrangement, program order, maintaining audience order, and other affairs.→ On private speech occasions., I was responsible for the issuance of identity cards, and VIP sign-in and guiding them to their seat, and other matters.


When I served on the National Development Committee, I was responsible for data input and collecting the receivable documents from governments at all levels.


I have served as a tutor of a girl who is a junior high school student in English, math, and science.


I have worked as an employee of Lantel Technology Group and am assigned to Intuitive Surgical as an outsourced IT.


I have worked as an IT regional support specialist at Intuitive Surgical Sarl Taiwan Branch.

Further study

1. At the end of January 2018, I participated in the digital marketing and entrepreneurship planning class set up by the Taipei City Vocational Development Institute. I learned that the way to complete a proposal could only be through working with a whole group. Through teamwork, the members of the group can combine everyone's opinions, and then the proposal can be perfect. At the end of April 2018, I was recognized by the teachers and got a certificate of completion.


2. I participated in the Network Engineer Course set up by the Institute for Information Industry and completed it. From the course, I recognize a lot of architecture of lots of networking that we take for granted in life. I learned some principles and rules running in the background. I also more clearly understand the issues related to information security. It is a very precious experience.

Timeline

IT Regional Support Specialist

Intuitive Surgical Sarl Taiwan Branch
2020.08 - 2023.05

Outsourced IT

Lantel Technology Group
2019.06 - 2020.06

Bachelor of Arts - English

Tamkang University
2001.04 -
Frank Fan