Summary
Overview
Work History
Education
Skills
Interests
ice skating, surfing, gym workout
Timeline
Hi, I’m

Fu Li Fei

Insurance Sells Employee
Taoyuan City
Fu Li Fei

Summary

Dynamic and results-driven professional with a strong background in customer service at La Locanda. Proven ability to enhance guest experiences through excellent communication and product upselling. Skilled in ingredient management and maintaining cleanliness, consistently achieving high customer satisfaction and loyalty. Committed to fostering positive relationships and operational efficiency.

Detail-oriented Insurance Sales Agent aiming to leverage 1 years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations.

Hardworking Salon Assistant experienced in shampooing, conditioning and rinsing guests hair using salon-exclusive products. Skilled at escorting clients to and from treatment rooms, keeping stations neat, and clean and assisting with coloring procedures. Friendly and talkative with excellent organizational and time management abilities.

Detail-oriented food service professional with experience in subway role. Accustomed to interacting with guests to determine specific needs and executing food preparation tasks to meet demand. Offers top-notch customer service.

Overview

8
years of professional experience
2
Languages

Work History

SUBWAY®Restaurants

Junior Sandwich Artist
08.2025 - 01.2026

Job overview

  • Operated manual and electric appliances to peel, slice, and trim food.
  • Promoted upsell opportunities with customers, contributing to increased revenue generation for the store.
  • Utilized knowledge of menu items to make recommendations based on customer preferences or dietary restrictions.
  • Prepared various ingredients, such as meats, vegetables, and sauces, to maintain freshness and quality.
  • Managed cash transactions accurately, ensuring proper handling of money and maintaining a balanced register.
  • Displayed strong multitasking skills by managing multiple orders simultaneously without sacrificing quality or efficiency.

La Locanda

Restaurant Server
07.2022 - 12.2022

Job overview

  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Greeted new customers, discussed specials, and took drink orders.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Promoted a safe working environment by adhering to food safety standards and best practices.

Shopee Warehouse

Warehouse Operations Associate
01.2022 - 06.2022

Job overview

  • Collaborated closely with other departments such as purchasing, production and sales teams in order to resolve any potential issues related to stocking or availability.
  • Facilitated seamless communication between departments to ensure timely delivery of goods to customers.
  • Streamlined warehouse processes by implementing efficient inventory management systems.
  • Increased workplace safety by enforcing proper handling techniques and maintaining a clean, organized environment.

Fa Yang

Hair Stylist Assistant
01.2021 - 10.2021

Job overview

  • Promoted a welcoming atmosphere for clients through courteous interactions and maintaining salon cleanliness.
  • Enhanced client satisfaction by providing exceptional hair care services and styling techniques.
  • Demonstrated strong multitasking abilities while assisting multiple stylists during peak business hours for increased productivity.
  • Assisted with marketing efforts by creating eye-catching displays, posting engaging content on social media platforms, and distributing promotional materials to increase brand visibility.
  • Participated in continuing education opportunities, including workshops and industry conferences, to expand professional skillset and better serve clientele.
  • Improved client retention rates by consistently delivering high-quality services that met or exceeded expectations.
  • Delivered outstanding customer service by attentively listening to clients'' needs and offering personalized recommendations.
  • Supported hairstylists in achieving desired outcomes with knowledgeable product application and creative styling techniques.
  • Helped prepare clients for hair service.
  • Massaged clients' scalp during shampoos.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Answered telephone calls to provide information and schedule new appointments.
  • Prepared and mixed color formulas for clients' hair.
  • Styled hair, makeup and nails for customers for special events and occasions.

Fubon Life Insurance

Insurance Specialist
06.2018 - 06.2019

Job overview

  • Followed up on denials, late payments, extensions and other special circumstances.
  • Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
  • Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
  • Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
  • Researched and resolved routine and complex issues.
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Acted as subject matter expert, answering internal, and external questions and inquiries.
  • Processed eligibility and benefits verification and authorization requests.
  • Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Researched and identified potential new markets.
  • Calculated premiums and established payment methods for sales.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Developed and implemented promotional strategies to increase customer base.

Education

Tatung University
Taipei, Taiwan

Bachelor of Science from Machine Engineering

University Overview

  • Completed College-level Coursework: making a electronic small car, tatung university

Wu Ling Senior High School
Taoyuan

High School Diploma
06-2015

University Overview

Skills

Ingredient management

Excellent customer service

Cleanliness and hygiene

Strong communication skills

Product upselling

Guest service

Time management

Order accuracy

Multitasking and prioritizing

Equipment operation

Staff training

High level of integrity

Positive attitude

Interests

Cooking, meditation, gym, art, music

ice skating, surfing, gym workout

ice skating, surfing, gym workout

Ice Skating:
Ice skating improves balance, coordination, and spatial awareness. It requires focus, precision, and the ability to adjust movements quickly, which strengthens both physical control and mental concentration.

Surfing:
Surfing develops core strength, stability, and timing. It also enhances adaptability and decision-making, as every wave presents a new challenge that requires quick assessment and response.

Gym Workouts:
Regular gym workouts build muscular strength, endurance, and cardiovascular health. A structured routine also promotes discipline, goal-setting, and measurable progress, reinforcing both physical and mental resilience.

Timeline

Junior Sandwich Artist
SUBWAY®Restaurants
08.2025 - 01.2026
Restaurant Server
La Locanda
07.2022 - 12.2022
Warehouse Operations Associate
Shopee Warehouse
01.2022 - 06.2022
Hair Stylist Assistant
Fa Yang
01.2021 - 10.2021
Insurance Specialist
Fubon Life Insurance
06.2018 - 06.2019
Tatung University
Bachelor of Science from Machine Engineering
Wu Ling Senior High School
High School Diploma

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Fu Li Fei Insurance Sells Employee