GIA NGHI（嘉儀） HUYNH （黃）

• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Assist customers with order placement, tracking, returns, refunds, and exchanges.
• Coordinate with logistics, production, and warehouse teams to resolve customer issues efficiently.
• Ensure a positive customer experience by delivering empathetic, solution-oriented support.
• Managed 100–150 incoming customer emails per day.

• Conducted thorough market research studies leading to better understanding of consumer preferences and behavior patterns.
• Develop and maintain relationships with overseas suppliers and clients.
• Assist customers with inquiries regarding project product pricing and

related quotation issues.

• Participate in cross-border meetings, negotiations, and communications with global teams.
• Successfully conducted 5–10 calls with potential customers to investigate product usage and identified 70–100 instructors/customers as potential users.

• Provide training and interpretation support for Vietnamese migrant workers in Taiwan, facilitating effective communication between employers and employees.
• Perform on-site oral interpretation, translation proofreading and editing, and assist with document translation.
• Provide daily support for Vietnamese workers in Taiwan.