Glory Hanaga Surja
Solution Consultant
Summary
Affable Solution Consultant helping companies connect customers with ideal solution. Growth mindset is something that is practiced in life continuously. Effectively finds a solution and proactively asks questions everywhere needed.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Solution Consultant
Firsttech Software
Taipei
09.2022 - Current
- Performed pre-sales and proof of concept demonstrations, instructing potential customers on benefits of supply chain software RapidResponse by Kinaxis.
- Supported Solution Architect in providing creative solutions to complex supply chain business problems while maintaining best practices.
- Performed training of customer end users on the configured solution.
- Designed post-sale training curricula to educate customers on use and maintenance of Kinaxis products.
Intern
Firsttech Software
Taipei
02.2021 - 09.2022
- Explored new technologies and approaches to streamline processes.
- Provided project progress updates and proposed solutions to issues.
- Prepared project presentations and reports to assist senior staff.
Customer Service Representative
Easy Mobile
Taipei
02.2021 - 07.2021
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took customer orders and proceeded with the customer verification based on the Standard Operating Procedure (SOP) which was composed collaboratively with the company to prevent identity fraud.
Tutoring Assistant
NTUISA (National Taiwan University Indonesian Student Association)
Taipei
09.2019 - 06.2020
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Leveraged technology and visual aids by recording teaching videos and lecture notes to support students on a specific course subjects.
- Provided homework assistance using specific curriculum and materials.
- Provided support to the tutor by creating lesson plans and reinforcing the lessons in a Q&A environment.
Education
Bachelor of Science - Mechanical Engineering
National Taiwan University
Taipei 09.2018 - 06.2022
Skills
Excellent Communication
Problem anticipation and resolution
Solution testing and implementation
Attention to Detail
Certification
Certified RapidResponse Solution Consultant Level 1 - Kinaxis
Timeline
Certified RapidResponse Solution Consultant Level 1 - Kinaxis
11-2022
Solution Consultant
Firsttech Software
09.2022 - Current
Intern
Firsttech Software
02.2021 - 09.2022
Customer Service Representative
Easy Mobile
02.2021 - 07.2021
Tutoring Assistant
NTUISA (National Taiwan University Indonesian Student Association)
09.2019 - 06.2020
Bachelor of Science - Mechanical Engineering
National Taiwan University
09.2018 - 06.2022