Microsoft Office
Grace Chien
Ecommerce Specialist
Summary
I have been working as an E-commerce specialist at a Magazine Media&publishing house in Taiwan for approximately two years. I have high working efficiency and Good product planning,sales activity planning ability.Because I need to manage different programs and projects at the same time. It is also my responsibilities is to plan, develop and coordinate program activities to meet organizational goals.Through all this fast-paced and high-pressure training, I develop the flexibility to changes, the habit of self-learning, the mindset of teamwork. I am ready to embrace the challenges ahead.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Ecommerce Specialist
親子天下
Taipei
04.2021 - Current
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Monitored trends in online retail to identify new opportunities for growth.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Utilized various analytics tools to track customer behavior and optimize website layout.
- Implemented marketing campaigns to increase customer engagement and sales.
- Negotiated with suppliers to secure best prices for products.
Marketing Specialist
AJ2 Northern Europe Furniture
Taipei
11.2020 - 03.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
BBA - Marketing And Distribution Management
Chihlee University of Technology
New Taipei 09.2018 - 06.2020
Skills
Copywriting expertise
undefinedAccomplishments
- Online curations for marketing
- Global Brand Planning Competition Best presenter.
Software
Adobe Photoshop
Timeline
Ecommerce Specialist
親子天下
04.2021 - Current
Marketing Specialist
AJ2 Northern Europe Furniture
11.2020 - 03.2021
BBA - Marketing And Distribution Management
Chihlee University of Technology
09.2018 - 06.2020
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