Grace Liu
Taipei City,TPE
Summary
Proven leader in operations management, adept at fostering employee performance and reducing costs. At Park Taipei, enhanced customer satisfaction and team efficiency through innovative solutions and strong relationship-building. Skilled in product and service knowledge, with a track record of improving operational efficiency and maintaining high-quality standards.
Overview
9
9
years of professional experience
Work History
FO Assistant Manager
Park Taipei
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
FO Night Shift Supervisor
Grand View Resort Beitou
08.2021 - 01.2024
- Assisted customers with complaints, questions, and concerns.
- Enhanced team efficiency by implementing streamlined processes and procedures for night shift operations.
- Maintained stock of products and ordered new products when stock was running low.
- Organized evening meetings to set operations for following day and next shift crew.
FO Duty Manager
Ho Chang Hotel
03.2017 - 02.2021
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Night Shift Supervisor
Cozzi Hotel
06.2015 - 12.2016
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Maintained accurate inventory levels through diligent oversight and thorough record keeping practices.
- Fostered collaboration between departments on various initiatives aimed at improving overall operational efficiency across multiple shifts.
- Upheld strict compliance with local, state, and federal regulations governing workplace safety, health, and environmental practices.
Education
Bachelor of Science - Law
Taipei University
Taipei City 04.2001 -
Skills
Operations Management
Timeline
FO Assistant Manager
Park Taipei
03.2024 - Current
FO Night Shift Supervisor
Grand View Resort Beitou
08.2021 - 01.2024
FO Duty Manager
Ho Chang Hotel
03.2017 - 02.2021
Night Shift Supervisor
Cozzi Hotel
06.2015 - 12.2016
Bachelor of Science - Law
Taipei University
04.2001 -
Similar Profiles
James Ian EspinaJames Ian Espina
Research Assistant at National Taipei University of EducationResearch Assistant at National Taipei University of Education
William ChaoWilliam Chao
Head Secretary at Taipei Government Fire DepartmentHead Secretary at Taipei Government Fire Department
Barbie WuBarbie Wu
APAC Clinical Trial Manager at ICON, Formerly PRA Health Sciences, Taipei, TaiwanAPAC Clinical Trial Manager at ICON, Formerly PRA Health Sciences, Taipei, Taiwan