Grant LO

Key Responsibilities:

• Managed supplier quality for FATP and key components / Accessories.
• Reviewed and approved PPAP / FAI / Interim submissions, ensuring compliance with requirements.
• Conducted supplier audits to detect pre-production weaknesses in supply chain and human resource assets.
• Coordinated design changes, SCRs, and deviations with cross-functional teams and suppliers.
• Maintained strong supplier relationships while managing challenging quality issues, ensuring long-term collaboration and trust.

Key Achievements:

• Onboarded new suppliers and secured approval parts through successful PPAP preparation and submission.
• Proactively detected potential quality issues on safety-critical parts, preventing defective products from reaching customers.
• Delivered weekly supplier quality reports providing management and cross-functional insights, directly influencing supplier allocation and business decisions.

Career Progression:

Progressed from Supplier Quality Engineer to Senior Quality Program Manager, leading supplier quality, manufacturing oversight, and continuous improvement initiatives.

Key Responsibilities:

• Managed APQP/PPAP, supplier audits, and CAPA implementation to drive quality and reliability.
• Supervised CM production quality, ensuring compliance with process controls and standards.
• Led process optimization, improving component k yield from and enhancing key processes (e.g., welding, die casting, MIM).
• Collaborated cross-functionally on NPI quality, design improvements, and inspection tool integration.
• Launched quality tracking systems and analyzed market data to ensure timely issue resolution.
• Conducted new supplier assessments, identifying risks and filtering out unqualified vendors.

Key Achievements:

• Improved overall CM quality performance by 30% through collaborative initiatives

Career Progression:

Promoted from Supplier Quality Engineer → Supplier Quality Engineer Lead → Supplier Quality Engineering Manager.

Key Responsibilities:

• Led the SQE team, established quality control guidelines, and ensured supplier compliance.
• Managed APQP & PPAP activities, ensuring efficient supplier onboarding and process standardization.
• Conducted supplier audits and implemented grading metrics to monitor supplier performance.
• Oversaw failure analysis and CAPA implementation, improving product reliability.
• Supervised key components and processes including Frame, Fork, Smart Lock, Welding, Die Casting, and MIM.
• Provided technical guidance to internal teams and senior management.
• Collaborated with supply chain and engineering to resolve manufacturing and design challenges.

Key Achievements:

• Standardized supplier processes by implementing PPAP & APQP guidelines.
• Increased critical component (frame/fork) yield from 50% to 95% through production optimization.
• Improved design quality for Gen 4 & Gen 5 models, boosting manufacturability.
• Integrated advanced inspection tools, enhancing quality assurance and reducing defects.

Technical Expertise:

• Performed mechanical diagnostics, troubleshooting, and root cause analysis to improve service quality and customer satisfaction.
• Supported warranty processes by identifying faulty parts and guiding claim submissions.
• Delivered accurate repair recommendations and ensured optimal vehicle performance and reliability.

Certifications & Achievements:

• Ranked top in vocational training at Nissan and Infiniti.
• Earned multiple N-Step2 certifications in Engine, Chassis, and Electrical Specialist category.

Productivity & Performance:

• Consistently exceeded targets, servicing 35+ vehicles per week.
• Strengthened collaboration with technicians and internal teams through effective communication.

(Automobile manufactures Tier 2 supplier)

Key Responsibilities:

• Provided technical consultation in upstream discussions with automakers, supporting alignment with production capabilities.
• Maintained and implemented ISO quality management systems across multiple sites.
• Conducted periodic supplier audits and developed grading metrics to ensure quality standards.
• Oversaw day-to-day production line operations, ensuring smooth output and fulfillment of customer requirements.
• Managed OEM key accounts including: PROTON, PERODUA, HONDA, DAIHATSU, TOYOTA.

Key Responsibilities:

• Mentored junior sales executives, sharing best practices to enhance field performance.
• Built strong customer relationships and cultivated trust through technical support and bilingual communication (Chinese & English).
• Oversaw new supplier development and monitored existing supplier performance for metal fabricated components.
• Negotiated contracts to maximize profit margins while maintaining excellent customer service standards.

Account responsibility:

• BUCHER EMHART GLASS SDN BHD MALAYSIA
• MULTI-CODE ELECTRONIC INDUSTRIES (M) SDN BHD