Grant LO

Career Progression:
Progressed from Supplier Quality Engineer to Senior Quality Program Manager, leading supplier quality, manufacturing oversight, and continuous improvement initiatives.

Key Responsibilities:
• Managed APQP/PPAP, supplier audits, and CAPA implementation to drive quality and reliability.
• Supervised CM production quality, ensuring compliance with process controls and standards.
• Collaborated cross-functionally on NPI quality, design improvements, and inspection tool integration.
• Launched quality tracking systems and analyzed market data to ensure timely issue resolution.
• Conducted new supplier assessments, identifying risks and filtering out unqualified vendors.

Key Achievements:
• Improved overall CM quality performance by 30% through collaborative initiatives

Organizational restructuring period due to VANMOOF was acquired by McLaren Applied.

Career Progression:
Promoted from Supplier Quality Engineer → Supplier Quality Engineer Lead → Supplier Quality Engineering Manager.

Key Responsibilities:
• Led the SQE team, established quality control guidelines, and ensured supplier compliance.
• Managed APQP & PPAP activities, ensuring efficient supplier onboarding and process standardization.
• Conducted supplier audits and implemented grading metrics to monitor supplier performance.
• Oversaw failure analysis and CAPA implementation, improving product reliability.
• Supervised key components and processes including Frame, Fork, Smart Lock, Welding, Die Casting, and MIM.
• Provided technical guidance to internal teams and senior management.
• Collaborated with supply chain and engineering to resolve manufacturing and design challenges.

Key Achievements:
• Standardized supplier processes by implementing PPAP & APQP guidelines.
• Increased critical component (frame/fork) yield from 50% to 95% through production optimization.
• Improved design quality for Gen 4 & Gen 5 models, boosting manufacturability.
• Integrated advanced inspection tools, enhancing quality assurance and reducing defects.

Technical Expertise:
• Performed mechanical / electrical / system diagnostics, troubleshooting, and root cause analysis to improve service quality and customer satisfaction.
• Supported warranty processes by identifying faulty parts and guiding claim submissions.
• Delivered accurate repair recommendations and ensured optimal vehicle performance and reliability.

Certifications & Achievements:
• Ranked top in vocational training at Nissan and Infiniti.
• Earned multiple N-Step2 certifications in Engine, Chassis, and Electrical Specialist category.

Productivity & Performance:
• Consistently exceeded targets, servicing 35+ vehicles per week.
• Strengthened collaboration with technicians and internal teams through effective communication.

(Automobile manufactures Tier 2 supplier)
Key Responsibilities:
• Provided technical consultation in upstream discussions with automakers, supporting alignment with production capabilities.
• Maintained and implemented ISO quality management systems across multiple sites.
• Conducted periodic supplier audits and developed grading metrics to ensure quality standards.
• Oversaw day-to-day production line operations, ensuring smooth output and fulfillment of customer requirements.
• Managed OEM key accounts including: PROTON, PERODUA, HONDA, DAIHATSU, TOYOTA.

Key Responsibilities:
• Mentored junior sales executives, sharing best practices to enhance field performance.
• Built strong customer relationships and cultivated trust through technical support and bilingual communication (Chinese & English).
• Oversaw new supplier development and monitored existing supplier performance for metal fabricated components.
• Negotiated contracts to maximize profit margins while maintaining excellent customer service standards.

Account responsibility:
• BUCHER EMHART GLASS SDN BHD MALAYSIA
• MULTI-CODE ELECTRONIC INDUSTRIES (M) SDN BHD