Guang-Yu Shen
US Plant Manager
Kaohsiung City,KHH
Summary
Accomplished International Trade and Management graduate with strong command of English and proven leadership capabilities. Excels in client negotiations, communications, and administrative duties within family's CNC mold processing business. Leveraged cooperation and leadership skills as Vice President of YaFeng Chinese orchestra, earning recognition through scholarship for outstanding performance as part of Superior Cadres of Societies.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative & US Plant Manager
SUMEEKO
Kao, Kaohsiung
11.2024 - 05.2025
- Consolidated and standardized material master data, procurement codes, shipment, production, and reporting records across two manufacturing plants.
- Synchronized key operational data between SAP and Microsoft Dynamics NAV by collaborating with cross-functional teams to ensure real-time alignment and eliminate discrepancies.
- Developed and maintained preventive maintenance schedules based on historical downtime data and remote diagnostics.
- Coordinated with on-site facility teams and external vendors to troubleshoot and resolve infrastructure issues in real time.
- Meetings with clients from various countries, providing updates on material statuses and product processes to meet their requirements with US team.
- SAP system for materials management.
- Microsoft Office skills.
CNC mold processing business
Yong Yuan
07.2022 - 07.2024
- Company Overview: Famliy Business.
- Client negotiations, communications, and administrative tasks.
- Milling machine operations and related technical skills.
- Working in a high-intensity environment enhanced alertness and quick response abilities.
- Famliy Business.
Education
Bachelor - principles and practices of international trade and management
Feng Chia University
Taichung City, TXG 09.2018 - 06.2022
Skills
- Cross-cultural Communication
- Customer Relationship Management
- Supply Chain Management
- Microsoft Office skills
- SAP
- Master CAM
- Customer service
- Problem-solving
Accomplishments
Graduation Project, Design and manufacture of Social networking service with professional knowledge. Perform big data analysis to effectively promote the preferences of targeted customer groups.
Timeline
Customer Service Representative & US Plant Manager
SUMEEKO
11.2024 - 05.2025
CNC mold processing business
Yong Yuan
07.2022 - 07.2024
Bachelor - principles and practices of international trade and management
Feng Chia University
09.2018 - 06.2022
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