Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hank Hu

Hank Hu

Technical Support , Solution Development And Validation , Customer Training And Communication . Market And Product Support.
Hsinchu County,HSZ

Summary

Dynamic Technical Support Team Leader at Goodix with a proven track record in incident management and remote support. Expert in optimizing solutions and enhancing customer satisfaction through effective communication and team management. Skilled in circuit/system design and debugging, driving product improvements based on industry trends and customer feedback.

Overview

20
20
years of professional experience

Work History

Technical Support Team Leader

Goodix
Taipei, Taiwan
09.2015 - Current

Preview

I successfully expanded the Taiwan team from 4 to 18 members, growing the team size by more than fourfold. With the increase in resources and organizational capability, our business volume has significantly grown, enabling us to support more projects and strengthen our market presence.

Served a wide range of global leading customers, including Dell, HP, Amazon, Meta, Google, Sony, and Samsung. Gained extensive experience in collaborating with international clients and addressing the high standards and requirements of top-tier brands.

Solution Development and Validation

  • Assist the sales team in providing product selection and solution design recommendations for customers.
  • Resolve technical issues encountered by customers during product usage.
  • Design or optimize circuit/system solutions based on customer requirements.
  • Perform demo board debugging, testing, verification, and issue analysis.
  • Deliver technical presentations and product training sessions for customers (workshops, online sessions).
  • Act as a technical bridge between customers and the R&D team, providing feedback on customer requirements and issues.
  • Support the marketing team in technical promotion activities.
  • Collect industry trends and customer requirements, and provide feedback to drive product improvements.

Principal Engineer

HTC
08.2005 - 09.2015
  • Develop and maintain camera sensors, ISPs, VCMs, and flash drivers based on the Linux Kernel (V4L2 framework).
  • Implement and optimize Device Tree (DTS) configurations to ensure proper camera hardware functionality.
  • Implement and maintain the Android Camera HAL (HAL1/HAL3) for integration with the Camera Framework.
  • Debug camera initialization, I2C communication, MIPI CSI interface, and related hardware issues.
  • Optimize camera startup time, autofocus performance, preview, photo, and video stability, and fluency.
  • Collaborate with camera module vendors, chipset vendors, and image algorithm teams for new module integration and debugging.
  • Analyze and resolve camera-related system issues, identify, and fix compatibility and performance bugs.
  • Proficient in C/C++ programming, with hands-on experience in Linux kernel driver development.
  • Familiar with V4L2 driver framework and Android Camera HAL (HAL1/HAL3).
  • Solid understanding of camera sensors, ISP, MIPI CSI protocol, and image signal processing pipeline.
  • Strong log analysis and debugging skills; proficient with adb, dmesg, logcat, and other debugging tools.
  • Excellent communication and teamwork skills, capable of cross-functional collaboration.

Education

Master of Science - Semiconductor

National Tsing-Hua University
Hsinchu, Taiwan
04.2001 -

Skills

Remote support

Timeline

Technical Support Team Leader

Goodix
09.2015 - Current

Principal Engineer

HTC
08.2005 - 09.2015

Master of Science - Semiconductor

National Tsing-Hua University
04.2001 -
Hank HuTechnical Support , Solution Development And Validation , Customer Training And Communication . Market And Product Support.