Dynamic Technical Support Team Leader at Goodix with a proven track record in incident management and remote support. Expert in optimizing solutions and enhancing customer satisfaction through effective communication and team management. Skilled in circuit/system design and debugging, driving product improvements based on industry trends and customer feedback.
Preview
I successfully expanded the Taiwan team from 4 to 18 members, growing the team size by more than fourfold. With the increase in resources and organizational capability, our business volume has significantly grown, enabling us to support more projects and strengthen our market presence.
Served a wide range of global leading customers, including Dell, HP, Amazon, Meta, Google, Sony, and Samsung. Gained extensive experience in collaborating with international clients and addressing the high standards and requirements of top-tier brands.
Solution Development and Validation
Remote support