Hank Wu
Hsinchu,Taiwan
Summary
Dynamic Field Service Engineer with expertise from ESCO Lifesciences, skilled in equipment installation and repair. Proven track record in customer management and remote support, enhancing operational efficiencies and resolving complex technical issues. Adept at driving product innovation and continuous improvement, leveraging strong analytical skills to meet client objectives.
Overview
5
5
years of professional experience
Work History
Field Service Engineer
ESCO Lifesciences
06.2022 - Current
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Checked safety practices and integrity of PPE.
- Scheduled service calls according to customer location and urgency of need.
Application Engineer
KLA-Tencor
04.2021 - 05.2022
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Combined technical competence and checked defects in process to solve design challenges with creativity.
- Resolved product issues, acquisition and launch concerns to achieve customer's targeted business goals.
Education
Bachelor of Science - Medical
National Yang-Ming University
Taipei, Taiwan09-2010
Skills
- Equipment installation and repair
- Customer Management
- Remote support /call
- Software installation/ updates
Languages
Mandarin
Native language
English
Advanced
C1
Timeline
Field Service Engineer
ESCO Lifesciences
06.2022 - Current
Application Engineer
KLA-Tencor
04.2021 - 05.2022
Bachelor of Science - Medical
National Yang-Ming University
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