Haoyuan Peng

Adept Customer Service Manager with a proven track record at China Electronics Technology Group Corporation, excelling in complaint resolution and customer relationship management. Demonstrated ability to enhance customer satisfaction and loyalty, coupled with exceptional teamwork and problem-solving skills. Achieved significant improvements in client relations and internal communication, fostering a collaborative and efficient work environment.

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.