Hao Yun Hannah YANG
Taipei
Summary
As a former cabin crew member with a wealth of experience providing top-notch services in business class and a current platinum travel and lifestyle consultant at American Express Taiwan, I possess an unparalleled understanding of what it takes to deliver exceptional customer care to VIPs. My extensive expertise in handling challenging cases and my ability to remain calm under pressure have allowed me to excel in customer service.
With over fifteen years of experience in problem-solving and workflow prioritization, I have developed a unique ability to adapt to any situation and remain flexible in changing circumstances. My proven performance in Mandarin and English translation, cultural adaptation, and cross-cultural communication is a testament to my attention to detail and unwavering commitment to completing tasks on time.
Additionally, as a seasoned luxury travel consultant with over a decade of experience in the travel industry, specializing in high-end leisure and corporate travel; I am able to create unique and customized itineraries. Proven track record in developing and maintaining client relationships.
My unwavering dedication to excellence and the ability to go above and beyond to meet the needs of our clients make me the ideal candidate for any project and ready to assist your team achieve company goals.
Overview
16
16
years of professional experience
Work History
Platinum Travel and Lifestyle Consultant
American Express Taiwan
03.2023 - Current
- Researched new locations and negotiated rates for out-of-country excursions exceeding $10K per person
- Maintained knowledge of current trends in the travel industry to ensure clients are receiving up-to-date information on destinations and products available.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Enhanced customer satisfaction through prompt and empathetic resolution of concerns and inquiries.
- Entrusted to handle confidential and sensitive situations in professional matter.
Senior Cabin Crew Member
China Airlines
12.2012 - 03.2023
- Providing business class passengers a high level of customer service while onboard the aircraft
- Showing personalized service to the passengers in the cabin
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Business class flight attendants also serve delicate cuisine in- flight and note any passenger preferences or food and wine requests
- Used excellent customer service skills in addressing passengers' needs.
Airport Ground Staff
Cathay Pacific Airways
08.2010 - 11.2012
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
Charter Sales Coordinator
Trans Asia Airways
10.2009 - 07.2010
- Increased charter sales by effectively coordinating and managing client bookings.
- Developed strong relationships with clients, resulting in repeat business and referral opportunities.
- Liaised with aircraft owners, operators, and maintenance providers to guarantee aircraft availability and operational readiness.
Cabin Crew Member
EVA Airways
08.2008 - 04.2009
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Education
Bachelor of Arts - Japanese Literature
Fu Jen Catholic University
New Taipei City09.2008
Program - Interpretation And Translation Program
Simon Fraser University
Vancouver12.2022
Skills
- Trilingual- Mandarin / English / Japanese
- Interpretation and Translation
- Airline Reservations
- Sabre system
- Problem-solving abilities
- Customer Service
- Excellent Communication
- Organization and Time Management
- Travel Knowledge
- Travel Recommendations
Instagram: hannahhaoyun
Passion for all things travel / Creativity & Imagination
Timeline
Platinum Travel and Lifestyle Consultant
American Express Taiwan
03.2023 - Current
Senior Cabin Crew Member
China Airlines
12.2012 - 03.2023
Airport Ground Staff
Cathay Pacific Airways
08.2010 - 11.2012
Charter Sales Coordinator
Trans Asia Airways
10.2009 - 07.2010
Cabin Crew Member
EVA Airways
08.2008 - 04.2009
Bachelor of Arts - Japanese Literature
Fu Jen Catholic University
Program - Interpretation And Translation Program
Simon Fraser University
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