Summary
Overview
Work History
Education
Timeline
Generic

Helen Chang

Staff Engineer, HW Test Engineering
Taipei,TW

Summary

Results-driven Product Assurance professional with over 8 years of experience in product validation, test automation, and project leadership. Specializing in HPC platform testing, utilizing programming skills in Linux Shell, Python, and Windows Batch to enhance test efficiency and ensure global visibility across complex projects.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

Staff Engineer, HW Test Engineering

Lenovo
Taipti, TW
07.2022 - Current
  • Led and completed critical Portofino Hardware (HW) testing, proactively navigating resource constraints and remote work challenges to successfully reduce PA HW test NRE by 30-40%, and ensure on-time project delivery.
  • Demonstrated exceptional problem-solving acumen by effectively identifying and resolving root causes of complex PCIe and firmware issues, fostering close cross-functional collaboration with EE, ME, and AMD engineering teams.
  • Spearheaded test efficiency optimizations, including the development of IP tracking and system status scripts for Portofino, and designed an innovative USB Key OS solution that reduced hardware installation and debugging time from hours to minutes.
  • Acted as a "team glue" and proactive contributor, consistently providing support to colleagues and new hires, and going beyond standard tasks to ensure overall project progress and resolve urgent issues (e.g., supporting the MTY PA team off-hours, contributing to Mphasis' engineering capability assessment for a critical FW crisis).
  • Enhanced team productivity and communication by designing and implementing a system health status monitor script, streamlining remote testing processes for multiple teams.
  • Drove continuous improvement by contributing to the HPE Playbook GPU test section and exploring new technical domains (e.g., Dev/PE skills, MFG tests for HPC ESP orders), demonstrating strong growth potential.
  • Built and maintained strong relationships with internal and external stakeholders, providing critical technical support and training to ensure smooth project execution and knowledge transfer.

Assistant Manager

Wistron
Taipei, TW
12.2021 - 01.2022
  • Led manufacturing optimization initiatives, focusing on efficiency and quality across production processes.
  • Improved BFT (Burn-in Functional Test) coverage to enhance product reliability.
  • Reduced manufacturing (MFG) cycle time, streamlining production workflows.
  • Validated Diagnostic (Diag) Packages for critical system analysis.
  • Enhanced Function Box performance for optimized operations.
  • Developed and implemented a Power BI dashboard for comprehensive project tracking and enhanced data-driven decision-making.
  • Guided a technology research team to advance testing capabilities.
  • Established robust test cases for new methodologies.
  • Developed automation scripts to increase testing efficiency.
  • Defined and provided essential test methodologies.
  • Formulated a negative test plan for the MFG BFT package, systematically defining test items based on MFG error codes to preempt potential issues.

Technical Supervisor

Wistron
Taipei, TW
04.2018 - 01.2021
  • Managed two simultaneous projects, effectively highlighting project risks and critical defects, and reporting test status to project teams and management.
  • Oversaw test execution and bug status, while also planning and controlling test schedules and resources.
  • Directed the Automation team in developing a comprehensive automation suite, utilizing Linux Shell, Python, and Windows Batch.
  • Spearheaded System Integration Testing (SIT) initiatives:
  • Provided test requirements and reviewed test methodology.
  • Reviewed design documents.
  • Managed and tracked bug status.
  • Facilitated communication among project teams, development teams, and customers.
  • Researched new technologies to enable future validation, including identifying new tools and building test cases.
  • Identified and implemented NUDD (Non-Usual/Daily/Difficult) test cases.
  • Conducted Switch Validation Method Research:
  • Built up Test Cases.
  • Developed Automation Scripts.
  • Improved Manufacturing (MFG) Test Coverage by 50%.

SIT Engineer

Wistron
Taipei, TW
01.2016 - 12.2018
  • Executed System Integration Testing (SIT).
  • Managed and tracked bug status.
  • Developed test automation scripts using Linux Shell, Python, Windows Batch, and Jenkins.
  • Performed issue debugging.
  • Reviewed RFQ Packages and collaborated with project teams and customers.
  • Possessed extensive product experience, including:
  • AMD/Intel Platforms: Grantley, Purley, Whitley, Rome, Milan.
  • Server Types: Blade, Flex, Rack, Dense.
  • Hardware Components: RAID device, GPU, Network, Switch, Fiber Channel, Infiniband, Intel OPA, SAS/SATA/NVMe.

Education

M.S. - Industrial Engineering and Management

National Chiao Tung University
09.2013 - 11.2015

B.S. - Industrial Engineering and Management

National Taipei University of Technology
09.2009 - 06.2013

Timeline

Staff Engineer, HW Test Engineering

Lenovo
07.2022 - Current

Assistant Manager

Wistron
12.2021 - 01.2022

Technical Supervisor

Wistron
04.2018 - 01.2021

SIT Engineer

Wistron
01.2016 - 12.2018

M.S. - Industrial Engineering and Management

National Chiao Tung University
09.2013 - 11.2015

B.S. - Industrial Engineering and Management

National Taipei University of Technology
09.2009 - 06.2013

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Helen ChangStaff Engineer, HW Test Engineering