Heng (Heather) Tsai
Penghu County,PEN
Summary
Results-driven Operations Specialist with 3 years of experience in optimizing processes, enhancing customer service, and improving operational efficiency. Proven ability to manage multiple tasks while maintaining a positive attitude and strong work ethic. Skilled in collaborating with diverse teams, resolving inquiries professionally, and providing exceptional support to customer. Eager to contribute to the campus environment by by assisting with events and providing support to international peers.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Operations Specialist
ICHEF Co., Ltd.
Taipei City, Taipei City
08.2021 - 08.2024
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Managed approximately 20 incoming calls and 200 messages per day from customers.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Alumni Relations Assistant
Ming Chuan University
Taipei City, Taipei City
09.2019 - 04.2021
- Assisted in processing applications for various documents, such as transcripts and diplomas.
- Served as a liaison between the university administration and its alumni population.
- Provided administrative support to Alumni Relations Director, assisting in organizing various events and annual report preparation.
Education
Bachelor of Arts - International Business
Ming Chuan University
Taipei City, Taiwan 09.2018 - 06.2021
Skills
Problem-solving
Project management
Onboarding design
Process documentation
Teamwork and collaboration
Problem-solving
Timeline
Operations Specialist
ICHEF Co., Ltd.
08.2021 - 08.2024
Alumni Relations Assistant
Ming Chuan University
09.2019 - 04.2021
Bachelor of Arts - International Business
Ming Chuan University
09.2018 - 06.2021
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