Summary
Overview
Work History
Education
Skills
Timeline
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Henry Chen

Henry Chen

Operational Excellence Specialist

Summary

Results-Driven Operations Excellence Specialist with a strong track record at DB Schenker, optimizing efficiency and team performance through strategic problem-solving and collaboration. Led the software implementation and training programs, driving process improvements and elevating customer satisfaction. Expertise in root-cause analysis, data management and continuous improvement, delivering impactful project success.

Overview

3
3
years of professional experience

Work History

Operational Excellence Specialist

DB Schenker
02.2023 - Current
  • Collaborated with cross-functional teams to achieve project goals on time.
  • Led the implementation of new software tools and projects, ensuring seamless integration and user adoption.
  • Designed and enforced workflows to optimize business processes.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Optimized user experience by effectively troubleshooting both daily and one-time incidents.

Project Intern

DB Schenker
01.2022 - 07.2022
  • Actively participated in brainstorming sessions for concept development and idea generation, bringing fresh perspectives to established processes.
  • Applied problem-solving skills to resolve unexpected challenges that arose during ongoing projects swiftly and efficiently.
  • Assisted in assembling project documentation for project manager, confirming inclusion of data and preliminary information.
  • Enhanced project efficiency by streamlining communication channels and organizing team meetings.

Education

Bachelor of Shipping And Transportation Management -

National Taiwan Ocean University
Keelung, Taiwan
04.2001 -

High School Diploma -

Taipei Municipal Chien Kuo High School
Taipei
04.2001 -

Skills

Technical Skills: Word, Excel, Powerpoint, Power BI

Timeline

Operational Excellence Specialist

DB Schenker
02.2023 - Current

Project Intern

DB Schenker
01.2022 - 07.2022

Bachelor of Shipping And Transportation Management -

National Taiwan Ocean University
04.2001 -

High School Diploma -

Taipei Municipal Chien Kuo High School
04.2001 -

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Henry ChenOperational Excellence Specialist