Henry Chen
Operational Excellence Specialist
Summary
Results-Driven Operations Excellence Specialist with a strong track record at DB Schenker, optimizing efficiency and team performance through strategic problem-solving and collaboration. Led the software implementation and training programs, driving process improvements and elevating customer satisfaction. Expertise in root-cause analysis, data management and continuous improvement, delivering impactful project success.
Overview
3
3
years of professional experience
Work History
Operational Excellence Specialist
DB Schenker
02.2023 - Current
- Collaborated with cross-functional teams to achieve project goals on time.
- Led the implementation of new software tools and projects, ensuring seamless integration and user adoption.
- Designed and enforced workflows to optimize business processes.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized user experience by effectively troubleshooting both daily and one-time incidents.
Project Intern
DB Schenker
01.2022 - 07.2022
- Actively participated in brainstorming sessions for concept development and idea generation, bringing fresh perspectives to established processes.
- Applied problem-solving skills to resolve unexpected challenges that arose during ongoing projects swiftly and efficiently.
- Assisted in assembling project documentation for project manager, confirming inclusion of data and preliminary information.
- Enhanced project efficiency by streamlining communication channels and organizing team meetings.
Education
Bachelor of Shipping And Transportation Management -
National Taiwan Ocean University
Keelung, Taiwan 04.2001 -
High School Diploma -
Taipei Municipal Chien Kuo High School
Taipei 04.2001 -
Skills
Technical Skills: Word, Excel, Powerpoint, Power BI
Skills: Team collaboration, Process optimization, Effective communication, Business reporting, Adaptability and flexibility
Language: Mandarin (Native), English (TOEFL: 95)
Interests: Basketball
Timeline
Operational Excellence Specialist
DB Schenker
02.2023 - Current
Project Intern
DB Schenker
01.2022 - 07.2022
Bachelor of Shipping And Transportation Management -
National Taiwan Ocean University
04.2001 -
High School Diploma -
Taipei Municipal Chien Kuo High School
04.2001 -