Henry Ford Joseph
Political Scientist
Phnom Penh
Summary
- Dynamic leader and team builder with proven experience in high-pressure environments, from the U.S. Army to customer-centric roles at Walt Disney World Resorts. Excelled in risk assessments and problem-solving, enhancing team efficiency and guest satisfaction. Demonstrates exceptional professionalism and reliability, with a track record of fostering teamwork and achieving mission success.
- Professional with disciplined background in military service, bringing strategic approach to complex challenges. Known for exceptional leadership and operational planning skills, consistently achieving objectives through collaboration and flexibility. Reliable team member with strong focus on integrity and mission success.
- Driven and adaptable with strong sense of duty and teamwork. Understands critical field operations and can apply tactical strategies and physical readiness. Committed to achieving mission success and contributing positively to unit objectives.
- Professional with extensive experience in demanding environments. Proven ability to lead and collaborate within teams, ensuring mission success. Strong skills in strategic planning, critical thinking, and adaptability. Known for reliability, discipline, and consistently achieving results under pressure.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Soldier (U.S. Army)
Department of Defense
11.2013 - 07.2017
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
- Trained in military tactics, weapons and medical procedures for well-rounded field support.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Mitigated risks by conducting thorough safety assessments and implementing appropriate measures.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Increased unit readiness by regularly assessing personnel performance and providing constructive feedback for improvement.
- Trained in conflict resolution among subordinates, equals and superiors.
- Established effective communication channels to relay vital information between units during operations.
Guest Service Associate
Walt Disney World Resorts
08.2012 - 11.2013
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Assisted guests with variety of services and local attraction information.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
Food Service Attendant
SeaWorld Parks & Entertainment, Inc.
05.2010 - 08.2012
- Promoted special menu items to customers, increasing sales revenue for targeted dishes or beverages.
- Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.
- Assisted in inventory management by tracking stock levels and placing orders as needed, reducing food waste and minimizing costs.
- Managed high volume of customer orders, maintaining accuracy and efficiency under pressure.
- Handled cash register operations accurately, ensuring proper handling of financial transactions and secure storage of cash assets at all times.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Maintained a clean and sanitary dining environment for patrons, ensuring adherence to health and safety standards.
- Trained and coached newly hired team members in restocking items and delivering good service to customers.
- Enhanced customer satisfaction by providing efficient and friendly food service in a timely manner.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Provided high level of assistance to customers during special events, fundraisers and private parties.
- Collaborated with team members to ensure seamless coordination between front-of-house and back-of-house operations.
Education
Bachelor of Science - Political Science
Tamkang University
Taiwan (R.O.C) 04.2001 -
Skills
Squad leadership
Security patrols
Team building
Risk assessments
Positive attitude
Secure communication
Teamwork and loyalty
Equipment management
Critical thinking
Team supervision
Intelligence gathering
Combat mission support
Quick decision making
Tactical planning
Navigational skills
Survival techniques
Professionalism
Reliability
Problem-solving
reading
- Reading had been proven to have a wide range of benefits. It's a type of mental stimulation as it keeps your brain active and engaged, as well as improve cognitive functions.
- Reading also expands one's knowledge by providing new perspectives and information on a variety of topics.
- Reading also improves one's focus and concentration: it requires focus, which can help improve attention span over time, especially in an era of constant digital distractions.
Timeline
Soldier (U.S. Army)
Department of Defense
11.2013 - 07.2017
Guest Service Associate
Walt Disney World Resorts
08.2012 - 11.2013
Food Service Attendant
SeaWorld Parks & Entertainment, Inc.
05.2010 - 08.2012
Bachelor of Science - Political Science
Tamkang University
04.2001 -
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