Herwandy Rahim

Work History

Korean Air Co. Ltd

11.2014 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with GHAs, fostering a positive work environment.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects & tasks.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the GHAs.
Managed daily flight schedules to ensure timely arrivals and departures, reducing delays and customer complaints.
Enhanced passenger experience through continuous improvement of terminal facilities and services.
Oversaw safety protocols for both staff and passengers, maintaining a secure environment in compliance with industry standards.
Monitored performance metrics for service providers such as catering companies, fuel suppliers, and baggage handlers, ensuring optimal service quality levels were maintained consistently.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reported issues to higher management with great detail.

DNATA Singapore Pte Ltd

03.2009 - 11.2014

Monitored security and maintained operational protocols.
Oversaw ticketing, gate and ramp services.
Assisted passengers with special needs or requests, providing personalized attention to ensure their comfort during travel.
Conducted regular staff training sessions for continuous improvement in customer service skills and knowledge of airline procedures.
Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
Maintained open communication channels between management and staff members to address concerns proactively before they impacted operations or customer experiences negatively.
Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.