Ho Hsin Chi（Cecilia）
Senior Product Quality Lead
Neihu Dist.
Summary
Results-driven Product and Quality Leader with over 18 years of experience delivering impactful software solutions in IT, finance, and government sectors. Skilled in bridging technical and business requirements, leading cross-functional teams, and overseeing product development from inception to implementation. Proficient in Agile/Scrum methodologies, stakeholder engagement, requirement analysis, and managing the entire product life cycle with precision.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Product Quality Lead
Innova Solutions
01.2019 - Current
- Led global coordination of QA and development teams, ensuring delivery and sprint alignment.
- Acted as liaison between product management and engineering for product planning and release execution.
- Defined and reviewed test strategy, acceptance criteria, and validation approaches across multiple healthcare and payment systems.
- Mentored junior QA team members, introduced process documentation and best practices.
- Projects: Change Healthcare Imaging, MPA, IXT, SmartPay 2.0
Senior Engineer in Test
Shine peaks Technology
08.2017 - 08.2018
- Facilitated DevOps coordination by aligning sprint priorities with test coverage and CI/CD goals.
- Defined testing documentation based on business process flows and conducted traceability matrix setup.
- Supported test execution and backlog prioritization during delivery reviews.
Senior Test Lead
International Integrated Systems, Inc.
10.2015 - 04.2017
- Led billing system testing for FET Omni projects, managing defect resolution and test planning.
- Coordinated cross-functional testing teams and supported UAT with business users.
- Oversaw daily status reporting and QA sign-off processes.
Senior Test Lead
Blue Technology Corp.
04.2014 - 09.2015
- Oversaw SIT efforts for telecom billing platform covering prepaid and hybrid systems.
- Chaired defect triage meetings and ensured delivery milestones were met.
Test Lead
NEC Taiwan
11.2012 - 08.2013
- Supervised public sector emergency system testing and aligned plans with compliance standards.
Test Lead
IBM
Taipei, Taiwan
04.2010 - 11.2012
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Java Engineer
Hitrust Corporation
04.2008 - 04.2009
- Delivered onsite banking system enhancements and supported production testing and coordination.
Java Programmer
Data Systems Corporation
04.2006 - 04.2008
- Developed ERP modules and contributed to rollout strategy and unit testing.
Education
Program of Law -
NTU School of Professional Education
01.2011 - 01.2012
Master’s - E-management
ESC Bordeaux
01.2001 - 01.2002
Bachelor’s - French Literature
Fu-Jen Catholic University
01.1996 - 01.2001
Skills
Product Lifecycle Management (PLM)
Certification
TOEIC Score, 925
Technical Management Tools
Java, .NET, Python, Oracle, MSSQL, Sybase, HTML, JavaScript, Windows, Linux (RHEL, SUSE, Ubuntu), JIRA, Confluence, Selenium, HP ALM, IBM RTC, JMeter, Testlink, Lucidchart, Miro, Trello, MS Project, Notion
Timeline
Senior Product Quality Lead
Innova Solutions
01.2019 - Current
Senior Engineer in Test
Shine peaks Technology
08.2017 - 08.2018
Senior Test Lead
International Integrated Systems, Inc.
10.2015 - 04.2017
Senior Test Lead
Blue Technology Corp.
04.2014 - 09.2015
Test Lead
NEC Taiwan
11.2012 - 08.2013
Program of Law -
NTU School of Professional Education
01.2011 - 01.2012
Test Lead
IBM
04.2010 - 11.2012
Java Engineer
Hitrust Corporation
04.2008 - 04.2009
Java Programmer
Data Systems Corporation
04.2006 - 04.2008
Master’s - E-management
ESC Bordeaux
01.2001 - 01.2002
Bachelor’s - French Literature
Fu-Jen Catholic University
01.1996 - 01.2001