PANG HOI IN
Macao
Summary
Adaptable communication graduate with a background in retail operations and customer service. Skilled in team management, conflict resolution, and event coordination. Experienced in social media management. Seeking a long-term HR position to contribute to organizational growth and employee satisfaction.
Overview
6
6
years of professional experience
Work History
Instagram Influencer
Foodie Account Owner
01.2019 - Current
- Created and manage an Instagram account focused on new local restaurants in Macau.
- Utilized social media techniques to increase engagement and drive traffic to partner businesses.
- Collaborated with restaurants and food brands to promote their products and services.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Shop Assistant
JK Bouqitue
01.2023 - 08.2024
- Provided excellent customer service and sales experience by prioritizing customers.
- Achieved personal and shop sales targets through product sales and brand promotion.
- Introduced brand and product features to customers for an enhanced shopping experience.
- Listened to customers' needs and offered professional advice.
- Handled customer complaints and queries, maintaining good customer relationships.
- Managed daily shop operations, including product display, inventory, and stock taking.
Vice Head of Multimedia, PR Student
University of Macau
01.2022 - 06.2024
- Coordinated multimedia content creation and production for PRSA events and campaigns
- Managed a team of multimedia professionals, providing feedback and guidance to ensure high-quality output
- Assisted with event planning and logistics, working collaboratively with other members of the PRSA team to ensure successful events
- Event Organizer, College Student Union, University
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Shop Assistant
Wholesome
01.2022 - 01.2024
- Manage daily store operations, including sales, inventory, and customer service.
- Develop and implement sales strategies to meet targets and increase revenue.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
Event Organizer
College Student Union, University of Macau
08.2019 - 06.2021
- Coordinated and executed events for the College Student Union.
- Managed event logistics, including budgeting, scheduling, and vendor coordination.
- Worked collaboratively with other members of the student union team to ensure successful events and maximize engagement.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
Education
Bachelor of Social Sciences in Communication - Communication
University of Macau
06.2024
High School Diploma -
Lou Hau High School
06.2019
Skills
- POS Systems
- Customer Service
- Social Media Platforms
- Data Entry
- MS Office
Languages
Chinese (Cantonese)
Native language
Chinese (Mandarin)
Advanced
C1
English
Upper intermediate
B2
Japanese
Beginner
A1
Timeline
Shop Assistant
JK Bouqitue
01.2023 - 08.2024
Shop Assistant
Wholesome
01.2022 - 01.2024
Vice Head of Multimedia, PR Student
University of Macau
01.2022 - 06.2024
Event Organizer
College Student Union, University of Macau
08.2019 - 06.2021
Instagram Influencer
Foodie Account Owner
01.2019 - Current
Bachelor of Social Sciences in Communication - Communication
University of Macau
High School Diploma -
Lou Hau High School
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