Hsiang Chi
Project Management | NPI Project Management
New Taipei
Summary
Versatile NPI Project manager with 3 years background designing Wireless presentations, interactive flat panel products, and corresponding manufacturing activities. To analyze the business needs of the product team and creating prototypes, and selecting appropriate materials for manufacturing. Focused and results-oriented professional possessing strong communication and motivational skills.
Technical Account Manager with more than 10 years of hands-on experience in IT infrastructure operation and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal, and upsells opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy-to-understand terms and building strong, long-lasting relationships with senior executives and project-level resources.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Account Manager | AI Project Manager at Lydia AI
Lydia AI
Taipei
11.2021 - 07.2023
- Initiated and led launch of AI Health Score App, harnessing open health data and AI technologies. This move expedited health insurance underwriting process by 30% and escalated profit margins by 20%.
- Orchestrated AI project targeting improvements to existing claim fraud detection system. This resulted in optimized analytic user interface, expanded system coverage by 15%, and secured valuable two-year contract extension.
- Played instrumental role in establishment of advisory council, serving as council secretary. Participated in strategic discussions, contributing to 25% growth in company objectives.
- Gained extensive knowledge in data entry, analysis and reporting
- Applied effective time management techniques to meet tight deadlines
- Resolved problems, improved operations and provided exceptional service
NPI Program Manager
Barco limited
Taipei
04.2019 - 10.2021
- Technical Project Manager for MX Alliance Program
Built successful project plans covering objectives, resources and staffing to meet schedules. Work with the Alliance partner to ensure the user experience for the ClickShare and peripheral.
As the single point of contact for the alliance partners. Barco R&D and Barco service team to deliver the value to end-user. - Interactive Flat Panel:
NPI program manager for this new product line.
Obtained needed resources by strategically negotiating with stakeholders and outside suppliers. Work with marketing, and sales team closely to deliver the competitive product in only 75 days.
Coordinate the project delegator including suppler, procurement, logistics, service, compliance, SW, and HW R&D. - Wireless Display solution provider.
ODM customization Product/Project owner.
AS single contact of person for both Japan's large enterprise and US’s largest AV company.
Coordinate with HW and SW segments to deliver customer value.
Global Supplier Manager
Trend Micro Incorporated
Taipei
04.2016 - 04.2019
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Negotiate best contract with multiple global vendors: AWS, Equinix, NTT, Level3, Dell, VMware, Microsoft, Akamai, Verizon, Citrix, Juniper, NetApp, MongoDB, Splunk, JIRA, CircleCI.
- Develop KPI to measure effectiveness of solution management operations.
- Plan, organize, direct, manage and evaluate solution procurement activities.
Project Manager
Trend Micro Incorporated
Taipei
04.2014 - 04.2019
- Fostered relationships with vendors to foster positive working relationships.
- Reined in project costs while meeting key milestones.
- Developed and initiated projects, managed costs, and monitored performance.
- To recommend solutions and ensure overall solutions fulfill user expectations.
- To provide coherent direction, budget planning, and lead project technical resource to accomplish project technical tasks.
- Present Root Cause Analysis to RD service team then keep infra more stable.
- Promote DCS standard offerings, performance, and technology roadmap.
- Proactive, close collaboration, and communication with product managers and engineering.
Technical Account Manager
Trend Micro Incorporated
Taipei
09.2009 - 04.2014
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- To provide proactive security planning to enterprise then prevent cyber attack and reduced risk exposure
- Proven expertise in security insight and advocacy
- Annual security account management (to augment staff resources)
- Regular stakeholder meetings to review security goals, issues management, and current implementation plan to ensure customer alignment
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Resolved system, hardware and telephone issues within 4 hours, improving efficiency among departments.
Service Technician
Hewlett-Packard Taiwan Ltd
Taipei
07.2006 - 06.2009
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Performed root cause analysis and general troubleshooting.
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
- Monitoring and Management of high severity incident escalation (Critical / High) – including interaction with customer and Product House as SPOC and provide local knowledge and information to resolution.
- Analysis and resolution of product issues and monitoring of aged incidents as well as complex faults to resolution.
- Provide weekly management reports and updates on status of issues.
- Surpassed corporate goals by reaching 95% customer satisfaction rating in 6 months.
Education
Master of Science - Department of Physical Education
08.2021 - Current
Master of Science - Information Management
09.2013 - 06.2014
Bachelor of Science - Business Management
09.2001 - 06.2003
Skills
Project planning and development
Accomplishments
- Familiar with traditional waterfall project management and Agile software development skill to deliver the company value to the customer.
- Innovation and systematic thinking advantage could help the organization to build the effective business model and getting customers.
- Excellent negotiation skills that have been highly polished.
- Adopt the data-driven methodology to find the best approach for execution.
- Able to effectively communicate complex technical, engineering, and industry-related terminology and concepts to people from a broad cross-section of professional backgrounds.
- Totally dedicated to providing the highest level of professional and personal service in order to bring about “Total Customer Satisfaction.
Certification
PMP - Project Management Professional
Timeline
Account Manager | AI Project Manager at Lydia AI - Lydia AI
11.2021 - 07.2023
National Taipei University of Education (NTUE) - Master of Science, Department of Physical Education
08.2021 - Current
NPI Program Manager - Barco limited
04.2019 - 10.2021
AWS Certified Solutions Architect – Professional
01-2019
Global Supplier Manager - Trend Micro Incorporated
04.2016 - 04.2019
PMI Agile Certified Practitioner (PMI-ACP)®
05-2015
Project Manager - Trend Micro Incorporated
04.2014 - 04.2019
Chinese Culture University, - Master of Science, Information Management
09.2013 - 06.2014
PMP - Project Management Professional
05-2013
Technical Account Manager - Trend Micro Incorporated
09.2009 - 04.2014
Service Technician - Hewlett-Packard Taiwan Ltd
07.2006 - 06.2009
Patten University - Bachelor of Science, Business Management
09.2001 - 06.2003
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