Renee Liu
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
IT Transformation, SAP Operations Manager
Corning
11.2009 - Current
- Managed and directed Change, Incident, and Problem Management of ERP and applications in 24/7 environment, achieving 99.96% availability objective in Asia region
- Oversaw budgeting, tracking, forecasting of expenditures, and resource utilization
- Spearheaded managed services, vendor management, and transformation projects.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Application Engineering Manager
Corning Incorporated
6 2013 - 9 2016
- Guided engineering and business analyst teams in implementing solutions compliant with approved business requirements and functional designs for project deployment
- Oversaw delivery of projects, including new site establishments and renovations, with focus on minimizing service impact
- Implemented change and enhancement strategies resulting in improved infrastructure and application support.
Supply Chain Operation & Quality Lead
Corning Incorporated
10.2016 - 12.2020
- Ensured adherence to IT operational processes and SOX audit standards
- Spearheaded initiatives to improve processes and enhance overall performance.
- Developed quality policies, procedures, and work instructions tailored to specific needs of organization.
- Developed comprehensive audit plans and conducted internal audits to identify gaps in quality management system.
Application/ERP Operational Lead
Corning Incorporated
11.2008 - 05.2013
- Managed a 24*7 service operational support team for ERP(PeopleSoft) and applications in region with global support model, ensured SLA and project goals were met
- Managed daily operations with a focus on safety, quality control, and compliance with industry standards.
Customer Service Coordinator
ASML
05.2007 - 09.2008
- Acted as SAP CRM SME in Asia region.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Participated in company-wide initiatives aimed at enhancing overall customer experience.
Sr. Engineer
AUO Taiwan
10.2006 - 04.2007
- Designed and developed HR solutions
Project Engineer
Applied Materials
05.2006 - 10.2006
- Managed the design and development of order management
Sr. IT Engineer
UMCi
08.2003 - 07.2005
- Designed and implemented Engineering Data Analysis(EDA) system and maintained MIS applications
Sr. IT Engineer
UMC
03.2003 - 07.2003
- Designed and implemented Engineering Data Analysis(EDA) system
Project Engineer
Acer Co. Ltd
10.2001 - 03.2003
- Delivered projects and architectural design web-based E-commerce system
Education
MBA -
National Cheng Kung University
01.1999 - 04.2001
Skills
Service Delivery Management
Project Management
Vendor Management
Incident/Problem Resolution
Performance Management
Strategic Planning
Communication Skills
Performance monitoring
Certification
PMP certification
Timeline
Supply Chain Operation & Quality Lead
Corning Incorporated
10.2016 - 12.2020
IT Transformation, SAP Operations Manager
Corning
11.2009 - Current
Application/ERP Operational Lead
Corning Incorporated
11.2008 - 05.2013
Customer Service Coordinator
ASML
05.2007 - 09.2008
Sr. Engineer
AUO Taiwan
10.2006 - 04.2007
Project Engineer
Applied Materials
05.2006 - 10.2006
Sr. IT Engineer
UMCi
08.2003 - 07.2005
Sr. IT Engineer
UMC
03.2003 - 07.2003
Project Engineer
Acer Co. Ltd
10.2001 - 03.2003
MBA -
National Cheng Kung University
01.1999 - 04.2001
Application Engineering Manager
Corning Incorporated
6 2013 - 9 2016
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