Summary
Overview
Work History
Education
Skills
Software
SPECIAL EXPERIENCE
Timeline
CustomerServiceRepresentative

Hsieh Hsin-Hsuan (Josie)

Hsinchu

Summary

A responsible and dedicated individual with strong organizational and analytical skills. I am passionate about simplifying complex matters into clear, straightforward language. With extensive experience in customer and vendor negotiations, including procurement, contract discussions, client relations, vendor coordination, and risk assessments, I am always seeking ways to optimize processes. I am adaptable and open to exploring new opportunities and challenges in my career.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

FEI Company, Taiwan Branch
07.2018 - Current
  • Responsible for material quotations, shipment coordination, maintenance contract negotiations, risk analysis, client communication, and vendor coordination.
  • Coordinate invoicing and work with client systems based on specific customer requirements.
  • Frequent international communication and business handling, including participation in bids and procurement for engineering needs.
  • Focus on process improvements, including optimizing contract quotation forms, enhancing communication between engineers and clients to improve collection efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Business Assistant

VAT Taiwan
10.2012 - 05.2014
  • Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
  • Engaged with customers to build business relationships.
  • Resolve delivery disputes with customers, improve customer relationships and promote future cooperation
  • Optimized workflow management through effective prioritization of tasks, delegation of responsibilities, and follow-up on progress.

Department Assistant

Mitac International Corp.
11.2007 - 03.2011
  • Assisted in administrative duties for a department of over 80 employees.
  • Reported directly to senior executives, which helped refine my responsiveness to executive needs.
  • Managed employee welfare tasks, including procurement of holiday gifts and budget management.
  • Learned valuable negotiation skills through the process of sourcing and purchasing company gifts.
  • Left with positive feedback and encouragement from my supervisor.

Education

Bachelor - Foreign Languages And Literatures

Huafan University
New Taipei, Taiwan
04.2001 -

Skills

General Management

Software

Office Applications: Excel, PowerPoint, Word, TEAMS, OneNote, Adobe Acrobat, Outlook

Database Experience: Oracle, QAD

SPECIAL EXPERIENCE

I have spent over a year in Australia on two separate occasions, working in various roles, including as a hotel room attendant, a tomato farm worker, a snack stand staff member at the Royal Show, and a pizza maker. During my time in Australia, I traveled extensively, experiencing the challenges of finding work and the satisfaction of being self-sufficient in an unfamiliar environment. One memorable experience was walking through the campsite on snowy nights, where I could see the entire Milky Way above. This was a unique and enriching experience, far different from the usual work routine, which helped me gain confidence in my adaptability and my ability to handle various types of work.

Timeline

Customer Service Representative

FEI Company, Taiwan Branch
07.2018 - Current

Business Assistant

VAT Taiwan
10.2012 - 05.2014

Department Assistant

Mitac International Corp.
11.2007 - 03.2011

Bachelor - Foreign Languages And Literatures

Huafan University
04.2001 -
Hsieh Hsin-Hsuan (Josie)