Summary
Overview
Work History
Education
Skills
Language
Professional Qualifications
Timeline
Generic
Grace Ying

Grace Ying

Taipei

Summary

Accomplished Executive Assistant with a proven track record at ZongChong Watch, adept in administrative support and client service. Expertise in information confidentiality and relationship building, significantly enhancing executive productivity. Achieved consistent sales targets as a Sales Associate, demonstrating exceptional upselling skills and customer engagement.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Sales Director

ZongChong Watch
11.2019 - Current
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Organized and coordinated conferences and monthly meetings.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Delivered consistent results against quarterly targets by monitoring KPIs closely and adjusting tactics as needed.
  • Evaluated competitor offerings by conducting ongoing market research, proactively addressing potential threats to the company''s positioning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Executive Assistant

Silks Hotel Group
10.2018 - 10.2019
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Answered high volume of phone calls and email inquiries.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Enhanced executive decision-making with comprehensive research and detailed reporting.
  • Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
  • Enabled timely project completion by coordinating resources and timelines across multiple departments.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.

Sales Associate

All Saints
11.2017 - 07.2018
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Sales Associate

Vince
03.2016 - 04.2017
  • Built relationships with customers to encourage repeat business.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.

Education

Bachelor of Science - Hospitality Management

University of Nevada, Las Vegas
Las Vegas
04.2001 -

Skills

Administrative support

Executive support

Office management

Information confidentiality

Sales development

Customer needs assessment

Product sales

Customer service

Teamwork and collaboration

Upselling

Multi-tasking strength

Client account management

  • Relationship management of internal and external channels/ Problem solving/ Team building/ Networking
  • Great wholesales relationship: SHIY MEI ZAI, Pro Hopetime, chungmei-watch, chengtaiwatch, yunghsinwatch, richwatch, kingsignwatch, kinkongwatch
  • Great brand relationship: Patek, Rolex, Tudor, Audemars Piguet, Zenith, Cartier, Tag Heuer ,Hublot, Glashuette, Maurice Lacroix, Bianchet, Longines, Romain Gauthier, Louis Erard, H Moser & Cie, Chopard
  • MS Office skills: Word, Excel, PowerPoint

Language

Chinese - Native Speaker

Taiwanese - Native Speaker

English - Excellent in listening, speaking, writing and reading

Spanish - Basic converstaion level

Korean - Basic conversation level

Professional Qualifications

October 2022  Patek Step 4 Training certificate


June 2022 Patek Master Trainging

 Rank #3


 June 2017 Nevada Alochol License

Timeline

Sales Director

ZongChong Watch
11.2019 - Current

Executive Assistant

Silks Hotel Group
10.2018 - 10.2019

Sales Associate

All Saints
11.2017 - 07.2018

Sales Associate

Vince
03.2016 - 04.2017

Bachelor of Science - Hospitality Management

University of Nevada, Las Vegas
04.2001 -

Similar Profiles

CREATE PROFILE
Grace Ying