Hsuan Lee
Aviation And Business Management
Zhubei,HSZ
Summary
Outgoing and customer-oriented people with 2+ years of experience in the
service industry.
Passionate about learning and growing in a company with a dynamic working
environment.
Ability to work under pressure.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Ground Service Agent
TIAS
Taoyuan City, Taiwan
11.2023 - Current
- Demonstrated strong teamwork skills by collaborating with colleagues to achieve common goals while maintaining professionalism at all times.
- Facilitated seamless communication between ground service agents and flight crews by relaying pertinent information in timely manner.
- Ensured timely departures by assisting in aircraft turnarounds, including loading/unloading of luggage and catering supplies.
Customer Service Representative
AES-KY
Hsinchu County, Taiwan
04.2023 - 09.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
English Teacher
Meiko Culture And Education Ltd.
Hsinchu County, Taiwan
06.2020 - 02.2021
- Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
Ground Service Agent-intern
China Airline
Taoyuan City, Taiwan
07.2019 - 05.2020
- Excelled at multitasking under high-pressure situations, effectively managing multiple responsibilities simultaneously without compromising quality of work.
- Provided exceptional customer service during boarding and check-in processes, guiding passengers to their respective seats or gates.
Education
Master of Science - Business Management
NKUST
Kaohsiung City, Taiwan 02.2021 - 01.2023
Bachelor of Science - Aviation Management And Operations
China University of Science And Technology
Hsinchu County, Taiwan 09.2016 - 06.2020
Skills
Excellent Communication
Airport operations
Problem solving
Excellent Communication
Timeline
Ground Service Agent
TIAS
11.2023 - Current
Customer Service Representative
AES-KY
04.2023 - 09.2023
Master of Science - Business Management
NKUST
02.2021 - 01.2023
English Teacher
Meiko Culture And Education Ltd.
06.2020 - 02.2021
Ground Service Agent-intern
China Airline
07.2019 - 05.2020
Bachelor of Science - Aviation Management And Operations
China University of Science And Technology
09.2016 - 06.2020