Hsueh Ying Chen
Taipei
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Customer Support Specialist
TSMC
CA
11.2021 - 07.2024
- Coordinate and execute daily account operations, manage 1500 orders and generate the invoice price around 0.5 billion for 2023
- Maintain relevant information in the ESCM and other systems
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Collaborate with internal team execute B to B processes to fulfill customer’s unique needs.
Sales Account Representative
Foxsemicon Integrated Technology
CA
11.2020 - 10.2021
- Identified cross-selling opportunities by suggesting complimentary products and services to customers.
- Participated in brainstorming sessions to develop innovative solutions for improving internal sales operations.
- Coordinated with operations team to ensure smooth order processing from initiation till completion.
Operations Manager
Tofung Metal Company
Taoyuan
02.2016 - 01.2019
- Improved efficiency and reduced errors by improving business operating system
- Managed relationships with clients through frequent communications, expectations setting, and soliciting feedback
- Reduced costs of company operations by 5% through improved efficiencies
- Secured company’s ISO certification for past 3 years.
Co-founder
HDAM Digital Company
Taipei
08.2010 - 01.2016
- Acquired over 60,000 followers for Facebook page with more than 60% actively engaged
- Developed community of engaged users that resulted in more than 20,000 blog posts within 2 years
- Handled merchandising of about 2,000 products for e-commence store
- Drove average sales of about 250 products each month.
Account Executive
Touch Communication (advertisement)
Taipei
08.2006 - 12.2008
- Responsible for account management, client communications, and conflict resolution
- Develop sales goals and marketing strategies by analyzing trends, predictions, and market conditions.
Education
MSc, Strategic Marketing -
Middlesex University London
London, England06-2010
Bachelor in Business Management -
Christ College
Taipei, Taiwan06-2004
Skills
- Business development (B2B)
- Risk management
- Resource management
- Schedule management
- Multiple projects management
- Negotiation/communication
Timeline
Customer Support Specialist
TSMC
11.2021 - 07.2024
Sales Account Representative
Foxsemicon Integrated Technology
11.2020 - 10.2021
Operations Manager
Tofung Metal Company
02.2016 - 01.2019
Co-founder
HDAM Digital Company
08.2010 - 01.2016
Account Executive
Touch Communication (advertisement)
08.2006 - 12.2008
MSc, Strategic Marketing -
Middlesex University London
Bachelor in Business Management -
Christ College
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