HUA-YI LIU
Taoyuan City
Summary
Proven track record in enhancing customer satisfaction and sales at Dragon Horn, leveraging expertise in POS System Operation and exceptional customer service skills. Demonstrated ability to resolve complaints swiftly, ensuring a positive shopping experience and fostering customer loyalty. Achieved significant sales increase through personalized recommendations and upselling.
Overview
16
16
years of professional experience
Work History
Beverage Store Clerk
Dragon Horn
04.2024 - Current
- Provided correct change for purchases to avoid customer confusion or disputes.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Assisted customers by answering questions and fulfilling requests.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS systems to accurately process customer purchases.
- Contributed to increased sales through expert product knowledge, personalized recommendations, and upselling when appropriate.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
Restaurant Waiter
Flowers Are Blooming at Leisure Farm
04.2021 - 04.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
FamilyMart
10.2008 - 11.2020
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Science - Department of Leisure And Tourism Management
South Asia Institute of Technology
No. 414, Section 3, Zhongshan East Road, Zhongli D06.2017
Skills
- Patience and Empathy
- Cleanliness and hygiene
- Customer Service
- Cleaning techniques
- Stock replenishment
- POS System Operation
- Store maintenance
- Reliability and punctuality
- Cash Handling Accuracy
Timeline
Beverage Store Clerk
Dragon Horn
04.2024 - Current
Restaurant Waiter
Flowers Are Blooming at Leisure Farm
04.2021 - 04.2024
Cashier
FamilyMart
10.2008 - 11.2020
Bachelor of Science - Department of Leisure And Tourism Management
South Asia Institute of Technology
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