Huang Hong-Wei
Field Service Engineer
New Taipei
Summary
Field Service Engineer with Lam research for one more year background performing semiconductor manufacturing tool repairs, installations and troubleshooting.
Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Possesses knowledge of mechanical and electrical systems, coupled with strong diagnostic and problem-solving skills. Dedicated to ensuring operational excellence and contributing to customer satisfaction through effective service delivery and maintenance.
Design new recipe with process engineer, help to provide CIP of customer request, promote tool performance and efficiency.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Field Service Engineer
Lam Research
08.2024 - Current
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Effectively prioritized competing demands from multiple clients while maintaining high standards of quality in all completed work assignments.
Electrical Design Engineer
CTCI
03.2024 - 08.2024
- Addressed design challenges and evaluated alternative design models to meet project requirements.
- Created CAD models and drawings for power station design
- Contributed to innovation within the company by researching new technologies and incorporating them into electrical designs when applicable.
- Supported junior engineers in their professional development by providing guidance, training, and mentorship throughout projects.
- Expedited problem resolution during production phases with troubleshooting expertise in complex electrical systems malfunctions.
- Enhanced system efficiency by designing electrical circuits and systems for various applications.
Vocational High School Teacher
Daan Vocational High School
08.2023 - 02.2024
- Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Planned, developed, and executed oversea educational exchange event for foreigner or local student to open their sight.
- Worked collaboratively with school administrators to implement intellectually challenging visual arts program that provided creative outlet for students.
- Perform piratical lesson for school to learn not only theory and also on hand skills
Administrator
Entrepreneurship Talent Engine Center
04.2022 - 07.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Education
Master of Science - Intelligent Process Automation
National Taipei University of Technology
Taipei City, Taiwan 04.2001 -
Bachelor of Science - Electrical Engineering & Education
National Taiwan Normal University
Taipei City, Taiwan 04.2001 -
Vocational High School - Electrical Engineering
Daan Vacational High School
Taipei City, Taiwan 04.2001 -
Skills
On-site Customer support
Accomplishments
- Collaborated with team of 20 people in the development of customer CIP request and F20 P2 ramping
- Collaborated with Sogo, Turn Cloud tech developed department store AI energy saving automation control system can save more than 30% HVAC energy lost
- Achieved zero carbon building of digital twins model for technology exhibition and earn lots of compliments.
Certification
TOEIC 830: Listening 470 reading 360
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Service Engineer
Lam Research
08.2024 - Current
IOT Application and technology professional
05-2024
Iso-50001 ESG Professional management
04-2024
Electrical Design Engineer
CTCI
03.2024 - 08.2024
TOEIC 830: Listening 470 reading 360
03-2024
Vocational High School Teacher
Daan Vocational High School
08.2023 - 02.2024
Administrator
Entrepreneurship Talent Engine Center
04.2022 - 07.2023
PVQC of electrical engineering:Exper-Tier4,Spelling-Tier1
12-2020
Master of Science - Intelligent Process Automation
National Taipei University of Technology
04.2001 -
Bachelor of Science - Electrical Engineering & Education
National Taiwan Normal University
04.2001 -
Vocational High School - Electrical Engineering
Daan Vacational High School
04.2001 -