HUANG YU-FANG
Senior Front Desk Agent
Nantou City,NAN
Summary
Dynamic hospitality professional with extensive experience at The Lalu Hotel Sun Moon Lake, excelling in customer service and efficient transaction processing. Proven ability to enhance guest satisfaction through personalized recommendations and meticulous attention to detail. Bilingual in English and Japanese, adept at thriving in fast-paced environments while fostering positive guest relations.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Senior Front Desk Agent
The Lalu Hotel Sun Moon Lake
11.2024 - 04.2026
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provide information about hotel facilities and services, and offer personalized recommendations on nearby attractions and dining options based on guests’ preferences.
- Maintain accurate records of in-house guests’ profiles and preferences, and verify the following day’s arrivals, including accommodation arrangements, dining reservations, and any special requests.
- Process guest check-outs, ensure all outstanding balances are settled, and provide a courteous farewell while inviting guests to return in the future.
Front Counter Staff Member
Washigatake Ski Resort
12.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Maintained a clean and welcoming front counter area for an inviting customer experience.
- Resolved customer issues promptly, maintaining professionalism and empathy throughout interactions.
Assistant to the General Manager
W&P Glamping Resort
09.2020 - 11.2023
- Act as a liaison between departments, consolidate input from various stakeholders, report to the General Manager, and communicate and implement executive decisions.
- Support the execution of key company initiatives, oversee timelines, resource allocation, and project progress, and proactively resolve issues during implementation.
- Report on execution outcomes and provide data-driven recommendations for process optimization.
Education
Bachelor of Arts - Applied English
National Taipei University of Business
Taipei City, Taiwan 04.2001 -
Associate of Arts - German Language And Literature
Wenzao Ursuline University of Languages
Kaohsiung City, Taiwan 04.2001 -
Skills
Customer service in hospitality
Accurate data entry for registrations
Efficient transaction processing
Hospitality accommodations coordination
Proficient in English and Japanese
Adaptability in dynamic environments
Timeline
Senior Front Desk Agent
The Lalu Hotel Sun Moon Lake
11.2024 - 04.2026
Front Counter Staff Member
Washigatake Ski Resort
12.2023 - 03.2024
Assistant to the General Manager
W&P Glamping Resort
09.2020 - 11.2023
Bachelor of Arts - Applied English
National Taipei University of Business
04.2001 -
Associate of Arts - German Language And Literature
Wenzao Ursuline University of Languages
04.2001 -