Hi, I’m
Hugo Chen
Integration | Security | Networking
Taipei
Summary
Strategic Technical Manager possessing 20 years of IT team management and user support. Aiming to leverage advanced knowledge of process improvement development and implementation to add value to the [Compnay] team.
Overview
20
years of professional experience
7
Certifications
4
Languages
Work History
Inno-Tech
Technical Manager
Job overview
- Liaised between business and technology units to manage delivery schedules for applications.
- Developed suggestions for technical process improvements to optimize resources.
- Recruited and trained new team members.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
Userful
Lead of Presales, APAC
07.2021 - Current
Job overview
- Contributed additional revenue to sales plans through resale opportunities.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Wrote detailed technical documentation for company products.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Tracked sales data for analysis and forecasting.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Developed and implemented product marketing plans to reach target customers.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Assisted customers in troubleshooting product issues and provided timely technical support.
V-KeyTaipei
Product Consultant
11.2019 - 06.2021
Job overview
- Mobile APP Protection - App Protection was created as a versatile solution to ensure both security and convenience to enterprise end-users
- Smart Token - Smart Token is a versatile and highly secure second-factor authentication and authorization solution on mobile devices, an alternative to traditional hardware OTP tokens and OTP generated via SMS
- EKYC - Optimized face biometric deployment options, at the highest level of security -V-OS Messaging - Banking and government-grade secure messaging and communications solutions
- Secure End-to-End communications.
CloudMinds Technology IncTaipei
Presales Consultant
02.2018 - 11.2019
Job overview
- Lead team to design Robotics Solution with customer requirement in SEA and Taiwan - Product Introduction for the potential customers Page 2 of 4 - Multi Roles Player in the company to enhance the company visibility and product improvement - Delivered solutions to Cambodia, Malaysia, Indonesia and Taiwan - Partnership with SEA and Taiwan - Propose Computer Vision and Digital Signage Solution - Chatbot integration with Robots
LILEE SystemsTaipei
Technical Consultant
09.2015 - 01.2018
Job overview
- Collaborate with sales teams to understand customer requirements and provide sales support
- Total Solution Delivery for Fleet Management
- Customer Proposal Delivery
- Wired/Wireless Network Architecture Design
- Coordination between Sales Team and R&D Team
- IoT solution Delivery
- Smart construction site with intranet/VPN/internet connectivity
- Smart City Solution
- Cloud Solution Architecture
Lead, Project Manager
03.2012 - 09.2015
Job overview
- G PDN Network project, deliver solution to, , 3rd party and customer requirements
- Setup a ASP architecture with pure IPv6 environment and IPv6 BGP peering
- Build up a new network with MPLS network with Service, Application, Storage and Virtualization
- Works on ISP high level design to establish LTE network.
Lite-On IT CorporationTaipei
Senior System Engineer
03.2008 - 03.2012
Job overview
- Network Management
- Global Network Policy Define
- Antivirus Management Page 3 of 4
- Software auto-deployment
- Terminal Service management
- Active Directory service management and Define Policy
- Virtualization policy define and deployment
- Infrastructure migration
Hauman Technologies CorpTaipei
Network Engineer
08.2003 - 03.2006
Job overview
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
Education
Soochow University
Bachelor of Business Administration (BBA) from Business Administration and
Management, General
Skills
Integration
Interpersonal SkillsSales EngineeringSecurity
Performance Metric Design
Routing Management Planning
Logistical Engineering
Company process evaluation
Certification
Netscreen IDP
Photography
I love to find the customers' pain points and resolve the issues with system integration by using new technology. I've enjoyed many positions throughout my career in Product Enhancement, Product Marketing, Technical Sales, and Strategy. My personal and professional experience has taught me the following about myself:
I can successfully create, scale, enhance the product
- I put the customer at the center
- I excel at the third party solution with own product
- Seeking for data to prove the thoughts on the product
I can make things done with and through other people
- Helping team to win gives me greater joy
- I speak tech and exec
- Partners' success is my success
I educate, refine and drive myself to be a better person
- Constantly learning
- Stay calm with adversity
- Focus on making high-quality decisions
I enjoy meeting new people and hearing new perspectives. Reach out if you want to talk to me about AV-over-IP, IoT, Networking, Cybersecurity, FinTech, Product Management, Table Tennis or Photography.
Timeline
Lead of Presales, APAC
Userful
07.2021 - Current
Product Consultant
V-Key
11.2019 - 06.2021
Presales Consultant
CloudMinds Technology Inc
02.2018 - 11.2019
Technical Consultant
LILEE Systems
09.2015 - 01.2018
Lead, Project Manager
03.2012 - 09.2015
Senior System Engineer
Lite-On IT Corporation
03.2008 - 03.2012
Network Engineer
Hauman Technologies Corp
08.2003 - 03.2006
Technical Manager
Inno-Tech
Soochow University
Bachelor of Business Administration (BBA) from Business Administration and
Management, General