Word
Hui Yen Yu
Administrative Assistant, English Teaching , Teaching Administration Management.
Taoyuan City
Summary
Dynamic educator and team collaborator with a proven track record at Giraffe English, enhancing student motivation and comprehension through innovative lesson planning and effective classroom management. Excelled in adapting teaching strategies and integrating technology, significantly improving learning experiences.
Skilled in active listening and problem-solving, consistently achieving high customer satisfaction across roles.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
2
2
Languages
Work History
English Teacher
Graffe English
Taoyuan City, Taoyuan
07.2023 - 01.2024
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Contract Employee
Council of Indigenous Peoples
Taoyuan City, Taoyuan
07.2022 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Support Representative
Asia Pacific Telecom
Taoyuan City, Taoyuan
09.2021 - 05.2022
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Hotel Front Desk Clerk
Yen Spring
Hualien City, Hualien
12.2020 - 04.2021
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
Education
Bachelor of Arts - Applied English
Hung Kuang University
Taichung City, Taiwan 04.2001 -
Skills
Lesson planning
Classroom management
Problem-solving skills
Online instruction
Team collaboration
Software
Powerpoint
Excel
Photoshop
Timeline
English Teacher
Graffe English
07.2023 - 01.2024
Contract Employee
Council of Indigenous Peoples
07.2022 - 05.2023
Customer Support Representative
Asia Pacific Telecom
09.2021 - 05.2022
Hotel Front Desk Clerk
Yen Spring
12.2020 - 04.2021
Bachelor of Arts - Applied English
Hung Kuang University
04.2001 -
Similar Profiles
Cathy PettersenCathy Pettersen
Paralegal at Johnson Graffe Keay Moniz & WickParalegal at Johnson Graffe Keay Moniz & Wick
Siaerphin WolfeSiaerphin Wolfe
Accounting Assistant at Johnson, Graffe, Keay, Moniz, And WickAccounting Assistant at Johnson, Graffe, Keay, Moniz, And Wick
Mayean EboMayean Ebo
ESL Teacher at Great English Corporation - QQ EnglishESL Teacher at Great English Corporation - QQ English