Irene Li
London,UK
Summary
Enthusiastic, people-focused sales advisor with a background in both retail and theatre, bringing 3 years of experience in creating positive, engaging customer experiences. Known for my adaptability, communication, and teamwork skills, developed through roles as both an actress and stage manager, I excel in building connections, understanding client needs, and delivering thoughtful, tailored styling advice. Passionate about COS's aesthetic, I am eager to contribute my interpersonal skills and attention to detail to a collaborative, customer-oriented team in London, always striving to enhance brand loyalty and client satisfaction.
Overview
3
3
years of professional experience
Work History
Sales advisor
COS
Taipei, Taiwan
04.2023 - 10.2024
- Provided high-quality service, greeting and assisting customers with product selection based on their preferences and styling needs.
- Demonstrated in-depth knowledge of products, enhancing customer satisfaction and brand loyalty.
- Regularly exceeded monthly sales goals by 5%, using strategic cross-selling and upselling techniques.
- Maintained a clean, visually appealing sales floor, contributing to a positive shopping experience.
- Handled transactions smoothly, including processing returns, exchanges, and daily register reconciliation.
- Participated in team meetings contributing valuable ideas for sales improvement.
- Assisted in store organization, managing inventory through stock-taking, replenishing, receiving, and organizing merchandise.
- Built rapport with new and existing customers to boost client retention.
Actress and performance artist
Freelancer
Taipei, Taiwan
10.2021 - 10.2024
- Transformed into characters through skilled application of theatrical makeup techniques-result being acclaimed performances.
- Provided consistent performances under pressure during live broadcasts to ensure seamless viewing experience.
- Maintained excellent working relationships with casting directors-key factor in securing recurring roles.
- Engaged in table readings with fellow actors-perfecting dialogue delivery and timing.
- Demonstrated confident, positive and upbeat attitude and high stamina during long work periods.
- Studied scripts diligently to deliver persuasive auditions, leading to numerous role acquisitions.
Education
Bachelor of Arts - Drama and Theatre
National Taiwan University
Taipei, Taiwan Sep 2017/2017 - Jun 2022/2021
Skills
- Customer Service Excellence
- Product Knowledge & Merchandising
- Sales & Cross-Selling
- Cash Handling & POS Operation
- Inventory Management
- Styling & Fashion Trend Awareness
- Team Collaboration & Communication
Languages
Chinese (Mandarin)
Native
English
Upper intermediate (B2)
Affiliations
- Hiking, reading and photography
Timeline
Sales advisor
COS
04.2023 - 10.2024
Actress and performance artist
Freelancer
10.2021 - 10.2024
Bachelor of Arts - Drama and Theatre
National Taiwan University
Sep 2017/2017 - Jun 2022/2021
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