ChihHan Tseng
Program Quality Assur Engineer
Taichung,Taiwan
Summary
Experienced F-16 military program quality assurance engineer with almost 5 years of experience in aviation manufacturing industry. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Military Program Quality Assurance Engineer
Aerospace Industrial Development Corporation
Taichung , Taiwan
12.2017 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in management meetings, recorded notes and created action plans.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-to-day duties accurately and efficiently.
- Created plans and communicated deadlines to complete projects on time.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to senior leadership.
- Prepared variety of different written communications, reports and documents.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed team communications and information for meetings.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked with production engineers to improve efficiency.
- Read, review and approve all quality management plan, assessment and procedures written by quality or other departments.
- Responsible of quality to Lockheed Martin Taiwan F-16 modification program, working to eliminate and reduce quality issues.
Education
Bachelor Engineering - Aeronautical Engineering
NaJonal Formosa University
Yunlin County, Taiwan 09.2013 - 06.2017
No Degree - Summer Aviation Maintenance Program
British Colombia Institute of Technology
BC, Canada Skills
Organizational and multitasking ability
Analytical and problem solving
Department collaboration
Training and Development
Continuous Improvement
Planning and project management
Interpersonal Communication
Creative mindset
Certification
ISO9001:2015 Quality Management Systems Auditor/Leader Auditor Training - 28 September, 2018
Timeline
ISO9001:2015 Quality Management Systems Auditor/Leader Auditor Training - 28 September, 2018
09-2018
AS9100:2016 Internal Auditor Training - 21-22 September, 2018
09-2018
Military Program Quality Assurance Engineer
Aerospace Industrial Development Corporation
12.2017 - Current
Bachelor Engineering - Aeronautical Engineering
NaJonal Formosa University
09.2013 - 06.2017
No Degree - Summer Aviation Maintenance Program
British Colombia Institute of Technology