Iris (YUN-JO TSAO)

1. Roadhouse all-rounder, 09/2023－01/2024, Sandfire Roadhouse－Eighty Mile Beach, WA

• Order taking and Cashier.

2. Housekeeper, 06/2023－09/2023, Jindabyne Cleaning Service - Jindabyne, NSW

3. Assistant Cook, 06/2022－05/2023, Kookai'z Cafe - Christmas Island, WA

• Food and beverage preparation as well as serving.

• Maintained site monitoring schedules to facilitate effective communication with members of clinical team.
• Reviewed clinical data, source documentation, case report forms and investigative site regulatory files to verify accuracy and completion.
• Identified areas for process improvement within clinical trials, implementing changes to enhance overall project efficiency and quality.
• Collaborated with cross-functional teams to successfully meet project timelines and deliverables.

• Entered customer order details into system, accepted payments and updated accounts.
• Assisted in the preparation of accurate financial statements, ensuring compliance with regulations and guidelines.
• Provided exceptional customer service by addressing client inquiries promptly and effectively, resulting in increased satisfaction rates and repeat business.
• Managed accounts payable and receivable, ensuring timely payments and accurate recordkeeping.

• Assisted travelers with quarantine procedures, ensuring compliance with health regulations and protocols.
• Provided feedback and reported issues related to the immigration quarantine system to improve operational efficiency.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) for daily administrative tasks and reporting.

• Prepared customs documents to ensure regulatory compliance and smooth operations.
• Managed customer relationships to enhance satisfaction and retention.