C
Ivan Leonard Setiawan
Senior Test Analyst
Taoyuan City,TNN
Summary
Accomplished Senior Test Analyst with 7 years of experience in EMV and the payments industry, specializing in Mastercard CPV and eftpos CPC. Skilled in task planning, test report writing, and ensuring quality assurance and compliance in card personalization and payment systems. Proven ability to drive process improvements, manage customer feedback, and maintain technical excellence. Experienced in overseeing complex testing and certification processes, ensuring timely project delivery, and building strong customer relationships.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Test Analyst
FIME
Taipei City, Taiwan
11.2017 - Current
- Promoted to Senior EMV Analyst after demonstrating strong technical leadership in card testing, certification, and compliance across global projects.
- Lead the global technical Mastercard CPV (Card Personalization Validation) team, overseeing the technical aspects of card testing and certification.
- Lead the eftpos CPC (Card Personalization Certification) technical team, providing expert guidance on card payment technologies and ensuring compliance with local and QAP standards
- Manage and coordinate CPV and CPC related tasks, ensuring smooth execution of testing and validation procedures.
- Managed technical tasks autonomously, handling all aspects of task planning, resource allocation, and scheduling.
- Reviewed and authorized test reports, ensuring that all testing outcomes met the required standards for compliance and quality.
- Ensure that all quality processes are consistently applied to testing, implementation, and troubleshooting activities.
- Ensure the highest quality of service is maintained at all times, aligning with project requirements and QAP compliance standards.
- Actively participated in process improvements, providing insights and recommendations for operational efficiency.
- Managed and distributed customer feedback, ensuring that any issues were addressed promptly and improvements were made.
Technical Consultant Engineer
Taisys Technologies
Taipei City, Taiwan
10.2015 - 01.2017
- Act as the primary point of contact for customers, from identifying their technical requirements to responding to tenders and ensuring successful order fulfillment.
- Understand customer technical needs and provide tailored solutions to meet those needs, ensuring optimal functionality and satisfaction.
- Develop and program SIM Toolkit applications using Java Applet, ensuring functionality and customer-specific requirements are met.
- Document technical processes and application instructions; provide ongoing support and troubleshooting for software issues, ensuring timely resolution and customer satisfaction.
- Assist sales and marketing teams in positioning existing and new products, offering technical guidance and expertise to drive successful sales efforts.
Education
Master of Information Management - Information Management And Computer Science
National Taiwan University of Science & Technology
Taipei City, Taiwan 02.2013 - 01.2015
Bachelor of Informatics Engineering - Computer Science, Information Technology, And Engi
Petra Christian University
Surabaya, Indonesia 07.2008 - 08.2012
Skills
EMV Technical Knowledge & Card Technology
EMV Card Testing & Certification
Technical Leadership & Project Management
Customer-Facing & Technical Support
Software
Java
MSSQL
PHP
JavaScript
Timeline
Senior Test Analyst
FIME
11.2017 - Current
Technical Consultant Engineer
Taisys Technologies
10.2015 - 01.2017
Master of Information Management - Information Management And Computer Science
National Taiwan University of Science & Technology
02.2013 - 01.2015
Bachelor of Informatics Engineering - Computer Science, Information Technology, And Engi
Petra Christian University
07.2008 - 08.2012
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