Ivy Quilat
Taichung City
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Skilled Production Worker offering 3 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Machine Operator
LINGSEN PRECISION INDUSTRIES LTD.
07.2023 - Current
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
Technical Support Specialist
TELUS International Philippines
10.2022 - 03.2023
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
Customer Service Representative
VXI Global Holdings BV - Centrale
01.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
ESL Teacher
ACADSOC LTD.
10.2020 - 09.2021
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Education
Bachelor's Degree - BS in Business Administration Major in Marketing Management
St. Michaels College of Iligan City
74 Manuel L. Quezon Ave, Iligan City, 9200 06.2022
Skills
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Machinery Operation
- Workplace Safety
- Teamwork and Collaboration
Languages
English
Tagalog
Visaya
Korean
Licenses/ Certifications
- 01/21/22, CERTIFICATE OF COMPLETION, Comcast Training
- 11/25/21, TESOL/TEFL Certification, WTA22240165
- 01/18/20, CERTIFICATE OF COMPLETION, Radio Disc Jockey- Broadcasting
Personal Information
- Age: 26 years old
- Nationality: Filipino
References
PATRICK JAMES DACILLO, Supervisor, Telus International Philippines, 09610365890, patrick.dacillo@telusinternational.com
GRACE LIU ( graceliu@lingsen.com ) 04-25335120
Certification
Certified Machine Operator, Lingsen Precision Industries 2023-2028
Timeline
Machine Operator
LINGSEN PRECISION INDUSTRIES LTD.
07.2023 - Current
Technical Support Specialist
TELUS International Philippines
10.2022 - 03.2023
Customer Service Representative
VXI Global Holdings BV - Centrale
01.2022 - 09.2022
ESL Teacher
ACADSOC LTD.
10.2020 - 09.2021
Bachelor's Degree - BS in Business Administration Major in Marketing Management
St. Michaels College of Iligan City
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