JACKIE CHEN
Data & AI Specialist | Data Engineer | Data Consultant
Summary
Data & AI Specialist with 3+ years of experience in data analysis and engineering, delivering business intelligence and reporting projects. Skilled in SQL, Microsoft Fabric, and Power BI, with experience building dashboards for ticketing, logistics, procurement, and capacity management. Collaborated with project managers on workload forecasting, helping teams plan resources more effectively.
Overview
4
4
years of professional experience
4
4
Certifications
2
2
Languages
Work History
AI Lab Data engineer (Contracted via Wipro)
Microsoft Contractors
11.2024 - Current
- Built end-to-end dashboards (Ticketing, Warehouse & Logistics, Procurement, Forecast, Power & Capacity), turning raw data into insights for managers and engineers.
- Established a Microsoft Fabric–based data platform from 0 to 1, optimizing performance under limited resources.
- Automated ticketing reports, cutting manual work by 30% and reducing SLA delays to 3–5% monthly.
- Developed warehouse & logistics dashboards, improving inventory visibility and lowering manual logistics tasks by 90%.
- Analyzed power and capacity data, boosting server deployment efficiency by 30%.
- Collaborated with PMs on project forecast data, identifying workload peaks to enable proactive resource planning.
Data Consultant Presales
SoftwareONE TW
07.2022 - 10.2024
- Delivered a $1M manufacturing cost allocation data warehouse project from PoC to production, finishing in 50% less time and improving client ROI.
- Built a BOM cost allocation system for an ODM/OEM manufacturer using SQL + Python, enabling accurate component cost breakdown and cutting ETL development time by 30%.
- Provided data consulting across manufacturing, retail, and service industries, delivering 10+ projects with Azure Data Factory, Analysis Services, SQL, and Power BI.
- Implemented a cloud-based analytics platform for a fast-food group, integrating operations, finance, and CRM, reducing management costs by 90% and BI load time by 70%.
- Developed Power BI dashboards that turned raw data into insights, reducing management overhead by 50%.
Data Analyst
Shopee TW
06.2021 - 06.2022
- Supported Shopee B2C, Marketing, Finance department financial data requirement and analyze.
- Made project performance tracker with accurate data via SQL, google sheet Excel.
- Maintain B2C financial information via SQL and python to reduce 70% manual work.
- Made a B2C logistic detail tracker and find the insight to reduce 60% logistic cost.
- Propose projects to collaborate with data scientist team for reduce bi team repetitive work.
- Communicate about data issue in English with other country and Regional(ex,Singapore,Brazil,Philippines, India)
Education
Bachelor - Taxation
National Taipei University of Business
01.2021
Certification
Microsoft Certified: Azure Data Fundamentals - Microsoft
KEY ACHIEVEMENTS
- Automated ticketing reports, reducing manual effort and improving SLA compliance.
- Built warehouse & logistics dashboards, enhancing inventory visibility and cutting manual tasks through automation.
- Conducted power & capacity analysis, helping hardware engineers improve server deployment efficiency.
- Collaborated with PMs on workload forecasting, identifying peak periods for better resource planning.
- Developed a SQL-based BOM cost allocation system for an ODM/OEM client, supporting cost analysis and faster ETL.
- Created a logistics cost tracker at Shopee, improving cost visibility and supporting procurement analysis.
Timeline
AI Lab Data engineer (Contracted via Wipro)
Microsoft Contractors
11.2024 - Current
Data Consultant Presales
SoftwareONE TW
07.2022 - 10.2024
Data Analyst
Shopee TW
06.2021 - 06.2022
Bachelor - Taxation
National Taipei University of Business