Chia-Yang Chen
Assistant Manager
Hsinchu County
Summary
Possessing the insight of identifying major potential customers and establishing sales channels by cold calling. E.g., Qualcomm Inc. Successful in developing one of the top 3 international corporations of IC design house with approximately annual 20millions NT dollars in sales. Successfully achieving the sales quota (over 10millions) during the 1st year in the technological industry as well as the 1st salesperson capable of this accomplishment, compared with 8 other salesmen. Project-managing the U.S-Taiwan exchange program as well as acting as the presenter of how Taiwan military driver training unit operates from a strategic/technical viewpoint.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Lockinc
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Sales Engineer
Lock Instrument Corporation
07.2018 - Current
- Call on existing or new customers with a daily target of at least 10 to present applied product and services offerings to better meet customers’ needs
- Coordinate with FAE as well as successfully setting up customer demonstrations and achieve low turnover rate below 5%
- Prepare pricing quotes; negotiate final price while keeping profit margin consistently above 20%
- Follow up assigned customers and keep records of their visits in order to develop customer-specific action plans and completes them on a timely basis
- Maintain the existing customers while expanding the product portfolio, which increases AOV (Average order value) over 50%
- Contributed new customer base above NT$20 millions in 2020, and brought in above twenty new companies
- Generated sales over NT$30 million dollars in 2021
- Generated sales over NT$50 million dollars in 2022
Platoon Leader/Transportation officer/Transportation Instructor/Company Commander/Personnel officer
Army Corps
01.2009 - 01.2017
- Act on behalf of battalion commander for strategic planning and execution
- Carry responsibility for success and failure of any company-level projects and operations
- Manage/lead the company to achieve any mission from higher command as well as monitor conformance in accordance with military KPI system
- Build the teamwork atmosphere within the company in order for all personnel to carry out vital tasks with success
- Maintain company facilities with strategic planning and monthly limited budget
- Conduct regular risk/vulnerability assessment while carrying out military training
- Military garrison entrance guarding project for over 1 year with no incident occurring
- Administer annual conformance within the company of over 40 people fairly and justly during 2-year tenure
- Project-manage the U.S-Taiwan exchange program as well as acting as the presenter of how Taiwan military driver training unit operates from a strategic/technical viewpoint
Education
Trainee - language advanced course (Arabic)
Defense Language Institute
Beitou, Taiwan 01.2011 - 01.2012
Bachelor Degree - General education
R.O.C. Military Academy
Kaohsiung, Taiwan 01.2005 - 01.2009
Skills
- Great negotiation skills and great presentation ability
- Cross-functional/cross-cultural communication
- Capable resource integration and allocation
- Problem-solving and decision-making characteristics
Personal Qualities
- Optimistic and ambitious.
- Proactive and independent.
- Responsible and committed.
Professionalqualifications
630/990, 12/27/20
Languagecapabilities
Fluent, Mother Tongue, Hokkien (Mother Tongue)
Autobiography
My name is Chia-Yang Chen. I was born in 1987 and raised in a humble, loving family. I am an Army veteran with 8-year service of transportation specialty. The service has not only provided me with extensive experiences and training for skill development, character remolding, but also offered me the opportunity to lead, manage and effectively communicate with people across different sectors for delivering outstanding results. Being a Company Commander leading a dedicated transportation company and also accomplishing projects was a unique experience for me. I also learned how to communicate with all kinds of soldiers. There were so many kinds of tasks every day. My mission is dividing the task into small one and collaborate with my company partners. So, I thought that time and the experience made me become good at communicating. I show independent thinking and the ability to take control of a situation, rather than always deferring to somebody else. Thus, these experiences made me work well in a cross-functional workforce. After retiring from the Army in July 2017, I started working as a sales representative. My first job was being a salesperson of tiles and my second job was sales of instruments, like oscilloscope, power supply unit and my customer companies include Qualcomm, Phison, KSMT and so on. And the experience that I learned the most was sales ability. The following qualifications are what I have to offer: 1. Cost analysis & pricing strategy - Collect market price based on product specifications, analyze production cost and set reference price for each product. - Timely monitor market trends and adjust pricing guidelines accordingly. 2. Market and sales analysis - Customer demand and competitor information gathering. - Timely forecast update and capacity planning based on market demand. 3. RFQ and contract negotiations - Quarterly or yearly price negotiation with customers to keep market share and margin. - RFQ and order placement with Tektronix/Keithley machine manufacturers. Overall, I have consistently demonstrated language, communication, and organizational skills in all aspects of my past experiences. I am also responsible, always on time, and ready for any situation that arises. Thank you for considering my application, I look forward to the opportunity to speaking to you in person.
Personal Information
- Place of Birth: Pingtung County
- Place of Birth: Taiwan
- Date of Birth: 04/19/87
- Marital Status: Not Married
Timeline
Assistant Manager
Lockinc
01.2023 - Current
Sales Engineer
Lock Instrument Corporation
07.2018 - Current
Trainee - language advanced course (Arabic)
Defense Language Institute
01.2011 - 01.2012
Platoon Leader/Transportation officer/Transportation Instructor/Company Commander/Personnel officer
Army Corps
01.2009 - 01.2017
Bachelor Degree - General education
R.O.C. Military Academy
01.2005 - 01.2009
Similar Profiles
Anna Liza CainoyAnna Liza Cainoy
Factory Production Worker at Viking Technology Inc.Factory Production Worker at Viking Technology Inc.
Diana AquinoDiana Aquino
Factory Worker at PROPOWERTEKFactory Worker at PROPOWERTEK
Jena HsuJena Hsu
Senior Specialist/Auditor (Tax/Audit & Assurance) at Deloitte & ToucheSenior Specialist/Auditor (Tax/Audit & Assurance) at Deloitte & Touche