Summary
Overview
Work History
Education
Skills
Teamwork skills
References
Certification
Interests
Timeline
Generic

Jahdel Allen

Computer Science And Information Engineer
Taipei,TPE

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Resourceful and experienced worker offering expertise in customer service, coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

5
5
years of professional experience
12
12
years of post-secondary education
3
3
Certifications

Work History

Operations Department Tech Support

Caribbean Credit Card Co-operation (4C's)
St.Kitts, Basseterre
11.2018 - 08.2020
  • Troubleshooting system problems
  • Customer support
  • Embossing Credit and Debit cards
  • Fraud detection
  • Creating New Merchant system terminals for card transactions.
  • Ensured compliance with industry regulations and company policies by maintaining up-to-date knowledge of best practices within the field.
  • Maintained well-organized filing system for both physical and digital documents, ensuring easy access to essential information when needed.
  • Collaborated with cross-functional teams to develop and implement process improvements, resulting in increased productivity.
  • Contributed to positive work environment by fostering collaboration among colleagues through team-building activities and open discussions.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.

Replenisher

Valu Mart IGA
1 2017 - 1 2019
  • Contributed to positive customer experiences by promptly addressing inquiries related to inventory or product location within the store.
  • Maximized shelf space utilization through effective planning and arrangement of merchandise according to sales data insights.
  • Participated in regular department meetings to discuss challenges, opportunities, and strategies for improving overall performance metrics related to replenishment tasks.
  • Maintained optimal product availability with diligent monitoring of stock levels and timely reordering.
  • Assisted in training new team members on replenishment procedures, contributing to a well-equipped workforce.

Agricultural Assistant

Allen's Enterprises
01.2016 - 01.2018
  • Responsible for sowing of seeds
  • Attending to seedlings
  • Planting and fertilizing of crops
  • Reaping harvest
  • Packaging of crops.
  • Increased operational efficiency through meticulous record-keeping of inventory, expenses, and production data.
  • Contributed to sustainable agriculture practices by implementing effective waste management systems.
  • Maintained farm equipment, ensuring proper function and longevity.
  • Improved crop yield by implementing effective planting and harvesting techniques.
  • Assisted in the successful planting of various crops, resulting in a diverse and productive harvest.
  • Cared for livestock by cleaning and disinfecting pens and facilities.

Hydration and Screen Operations Technician

Caribbean Premier League (CPL)
6 2016 - 07.2016
    • Assisted in the storage and distribution of drinks and water for players
    • Operate the Tri-vision screens.
    • Facilitated a smooth handover process at the end of each match break.
    • Drove transport based on current work demands.

Field Operations Officer

St Kitts Cricket Association
1 2016 - 01.2016
    • Painting of grounds as well as field of play
    • Assisting in the decoration of grounds
    • Monitoring screens.
    • Delivered high-quality results by consistently prioritizing tasks effectively and delegating responsibilities to the appropriate team members.
    • Implemented quality control procedures to maintain high standards in field operations while minimizing errors or discrepancies.

Assistant Network Administrator

St.Kitts Mariott Resort
  • Assisting in ensuring that all systems in the casino area were serviced and working
  • Troubleshooting networking issues for the Casino department.
  • Provided technical support to end-users, addressing complex network-related issues quickly and efficiently
  • Diagnosed and resolved hardware and software issues

Education

High School Diploma -

Basseterre High School
Basseterre, St.Kitts
09.2010 - 06.2016

Associate's Degree in Information Technology - Information Technology

Clarence Fitzroy Bryant College
Basseterre, St.kitts
08.2016 - 11.2018

Undergraduate in Computer Science And Information Engineering - Network And Systems

National Dong Hwa University
Hualien, Taiwan
08.2020 - 06.2024

Skills

Remote Access

Quick Learner

Teamwork and Collaboration

Proficient in Microsoft Word, Excel,Spreadsheet and powerpoint

Network Security

Technical Support

Network repairs and maintenance

Customer Support

System Administration

Network Troubleshooting

Proficient in Microsoft Word, Excel,Spreadsheet and powerpoint

Teamwork skills

  • Dorm Leader at the Government Summer Youth Camp at Beach Allen School, 2016-01-01, 2017-12-31
  • Traveled to Montserrat and Antigua to participate in the Leeward Islands Cricket tournament representing St. Kitts (Under 19), 2015-01-01, 2015-12-31
  • Traveled to Nevis to play one day matches, 2014-01-01, 2014-12-31
  • Dorm leader for Camp Ezekiel, 2014-01-01, 2017-12-31
  • Worked with second year students in creating drones from scratch for Capstone project, 2016-01-01, 2016-12-31
  • Sound/systems engineer at Mt Carmel Baptist Church, 2014-01-01, Present
  • Taught and worked with children at summer camps, 2016-01-01, 2019-12-31

References

  • Mrs Malvie James, Human Resource Manager, Kajola Kristada
  • Dr. Ricardo Neil, Lecturer, CFBC
  • Clide James, Youth Leader, Mt Carmel Baptist Church

Certification

Career Essentials in Cybersecurity by Microsoft and LinkedIn. Training - Cybersecurity, Information Security Awareness, Threat and Vulnerability Management

06-2024

Career Essentials in Generative AI by Microsoft and LinkedIn. Training - Computer Ethics, Artificial Intelligence, Generative AI

06-2024

English Teaching License (TEFL) Certified

07-2024

Interests

Basketball

Cricket

Fitness

Timeline

English Teaching License (TEFL) Certified

07-2024

Career Essentials in Cybersecurity by Microsoft and LinkedIn. Training - Cybersecurity, Information Security Awareness, Threat and Vulnerability Management

06-2024

Career Essentials in Generative AI by Microsoft and LinkedIn. Training - Computer Ethics, Artificial Intelligence, Generative AI

06-2024

Undergraduate in Computer Science And Information Engineering - Network And Systems

National Dong Hwa University
08.2020 - 06.2024

Operations Department Tech Support

Caribbean Credit Card Co-operation (4C's)
11.2018 - 08.2020

Associate's Degree in Information Technology - Information Technology

Clarence Fitzroy Bryant College
08.2016 - 11.2018

Agricultural Assistant

Allen's Enterprises
01.2016 - 01.2018

High School Diploma -

Basseterre High School
09.2010 - 06.2016

Replenisher

Valu Mart IGA
1 2017 - 1 2019

Hydration and Screen Operations Technician

Caribbean Premier League (CPL)
6 2016 - 07.2016

Field Operations Officer

St Kitts Cricket Association
1 2016 - 01.2016

Assistant Network Administrator

St.Kitts Mariott Resort
Jahdel AllenComputer Science And Information Engineer