Janessa Chen
CRM Specialist, Inside Sales, Marketing Coordinator
Taoyuan
Summary
Highly motivated and professional bi-lingual marketing & management graduate, with an outstanding work ethic and an organised & creative professional with proven marketing skills and a desire to learn more. Possess 5+ years of experience working for a diverse group of organisations and clients. Displays excellent communication and interpersonal skills and can work well under own initiative whilst playing an instrumental role within any organisation. Highly organised and shows the potential leadership skills required to coordinate and develop a successful and productive team. Looking to utilise my existing skill set to increase company profitability.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
CRM Officer
Bureau Veritas Certification (Taiwan) Co., Ltd.
Taipei
06.2022 - 06.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Liaised between customers and organization with particular focus on working with sales department.
- Created customer support strategies to increase customer retention.
Product Manager
VasCreative
Taipei
03.2022 - 06.2022
- Coordinated project planning and execution with team members and team leads.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
Sales & Marketing Administrator,
Boston Scientific International BV- Taiwan
Taipei
03.2021 - 02.2022
- Entered and maintained departmental records in company database.
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Digital Marketing Executive /Social Media Coordinator
Masterwork Aoitek Tech Corp Ltd.
Taipei
02.2020 - 02.2021
- Manage online inventory (managing e-Commerce accounts, especially managing and optimizing product listings on Amazon different market places)
- Monitor changes in websites traffic or increases in sales and product reviews as well as customer feedback
- Maintain orders in the ERP system to ensure that the accuracy and requirements of orders
- Manage engagement with social audience, including comment and direct message moderation/responses
- Maintain overall social media and content calendar for the brand and execute against it, including posting all content across all social channels as well as contributing to development of content concepts from idea to completion
Operation Control Executive / Air Freight Customer
Bolloré Logistics TW
Taipei
04.2017 - 02.2020
- Identified transactions and tasks requiring special handling to recommend improved processes to management.
- Verified complete and timely delivery of freight by attaining knowledge from clients to satisfy needs and completing paperwork to meet stringent requirements.
- Comprehended full range of freight forwarding services such as order management, movement scheduling, customs brokerage and cost optimization.
- Requested freight container capacities, packing dimensions and weights.
Education
Masters - Marketing & Management
Loughborough University
Loughborough, England 09.2015 - 12.2016
Bachelor Business - Business Administration
Takming University of Science And Technology
Taipei, Taiwan 09.2012 - 06.2015
Skills
Microsoft Excel, Word and Power Pointundefined
Certification
Level C technician for Computer Maintenance
Timeline
CRM Officer
Bureau Veritas Certification (Taiwan) Co., Ltd.
06.2022 - 06.2023
Product Manager
VasCreative
03.2022 - 06.2022
Sales & Marketing Administrator,
Boston Scientific International BV- Taiwan
03.2021 - 02.2022
Digital Marketing Executive /Social Media Coordinator
Masterwork Aoitek Tech Corp Ltd.
02.2020 - 02.2021
Operation Control Executive / Air Freight Customer
Bolloré Logistics TW
04.2017 - 02.2020
Masters - Marketing & Management
Loughborough University
09.2015 - 12.2016
Bachelor Business - Business Administration
Takming University of Science And Technology
09.2012 - 06.2015
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