Jan Nino Cabizares
Currently Studying Information Engineering
Cebu City
Summary
🌟 Hello there! I'm Jan (比杰尼), and I'm thrilled to share a bit about myself with you. Here's the lowdown:
🎓 Student by Day, Globe-Trotter by Heart: At 22, I'm currently navigating the exciting world of academia here in Taiwan. Originally from the Philippines, I've always had a curiosity for cultures beyond own. Living and studying abroad has been an eye-opening adventure that's fueled passion for exploring new horizons.
💼 From BPO to Tutoring: journey into the professional realm started in the fast-paced world of Business Process Outsourcing (BPO). It was a crash course in efficiency, problem-solving, and delivering top-notch service under pressure. But I didn't stop there. I've also taken on the role of an English tutor for Taiwanese students eager to learn Mandarin. It's been a rewarding experience, bridging language barriers and fostering connections in the process.
Now, why am I the perfect fit for team? Because I bring a unique blend of adaptability, cultural fluency, and a relentless drive to excel. Whether it's providing stellar customer service, navigating complex tasks, or building rapport with clients, I'm ready to hit the ground running and make a meaningful impact.
So, what do you say? Ready to welcome a dynamic, multi-talented individual into your fold? Let's chat and explore how we can create magic together!
Looking forward to connecting, Jan (比杰尼)
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Personal English Tutor
Personal Tutoring
Tainan City, Taiwan
01.2024 - Current
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Managed over 50 customer calls per day.
- Implemented creative teaching strategies like role-playing conversations or using multimedia resources, resulting in increased student interest in subject matter.
- Reviewed computer science class material with students to support discovery of correct answers to problems.
- Mentored students in proper punctuation, spelling and sentence structure use.
Customer Service Representative
Dyninno
Cebu City, Cebu
01.2022 - 11.2023
- Booking Assistance: Assisting customers with booking flights, hotels, rental cars, and other travel-related services. This involved understanding their preferences, budget constraints, and any special requests may have had.
- Itinerary Planning: Helping customers create customized travel itineraries based on their destinations, interests, and time constraints. This often required research into various travel options and destinations to provide best recommendations.
- Customer Support: Providing timely and accurate responses to customer inquiries via phone, email, or live chat. This included addressing questions about bookings, resolving issues such as flight cancellations or delays, and assisting with changes to existing reservations.
- Problem Resolution: Handling any issues or complaints that arose during booking or travel process. This could involve coordinating with airlines, hotels, or other service providers to find solutions that met customer's needs and expectations.
- Up-selling and Cross-selling: Identifying opportunities to enhance customer's travel experience by offering additional services or upgrades, such as travel insurance, airport transfers, or premium accommodations.
- Maintaining Records: Keeping detailed records of customer interactions, bookings, and any special requests to ensure accurate and efficient service delivery.
- Managed over 50 customer calls per day.
Education
Bachelor of Science - Information Engineering
Kunshan University
Tainan City, Taiwan 04.2024 - Current
High School Diploma -
Sister of Mary School Boystown
Tungkop Minglanilla Cebu 03.2014 - 05.2019
Skills
Organizational and time management skills
undefinedcan speak Mandarin (A2 level)
I'm currently studying here in Taiwan. As part of my university curriculum, I've been learning Mandarin Chinese, and I'm proud to say that I can speak it
Timeline
Bachelor of Science - Information Engineering
Kunshan University
04.2024 - Current
Personal English Tutor
Personal Tutoring
01.2024 - Current
Customer Service Representative
Dyninno
01.2022 - 11.2023
High School Diploma -
Sister of Mary School Boystown
03.2014 - 05.2019
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