Jason Pan

• Lead sales strategy and business development efforts in Taiwan, focusing on thermal solutions for semiconductor, electronics, and industrial applications.
• Manage key accounts, including collaborations with TSMC, semiconductor manufacturers, and industrial clients, ensuring tailored thermal system solutions to meet industry demands.
• Spearhead DTC (Direct-to-Customer) integration with Field Services, optimizing installation, maintenance, and customer support efficiency.
• Work closely with cross-functional teams, including engineering, R&D, and operations, to provide technical guidance and support for customers’ thermal management needs.
• Drive revenue growth by identifying new business opportunities, negotiating contracts, and developing strong relationships with key stakeholders.
• Lead training initiatives for customers and internal teams on product capabilities, system integration, and industry-specific applications.
• Collaborate with global teams, including Watlow headquarters and manufacturing units, to align Taiwan’s sales strategies with corporate goals.
• Address quality concerns and training needs related to DTC installations and engagement with the Watlow team.

• Played a key role in developing and executing sales strategies for a semiconductor fab-wide facility and automation turnkey service company.
• Spearheaded market expansion initiatives, securing major contracts and strengthening relationships with key industry players.
• Successfully scaled the sales department, optimizing team structure and implementing competitive compensation, benefits, and incentive programs to attract and retain top talent.
• Enhanced sales operations and efficiency by refining the sales cycle, standardizing job roles, and establishing best practices for customer relationship management (CRM).
• Recognized with a 2015 Performance Award for exceptional contributions to business growth and operational excellence.

• Delivered automation and robotic upgrade solutions to major semiconductor front-end accounts, providing tailored services to enhance manufacturing efficiency.
• Proactively identified and engaged potential customers through cold calls, referrals, and strategic networking, driving new business opportunities.
• Managed the entire sales cycle, from lead qualification and contract negotiation to deal closure and long-term account management.
• Consistently converted 35% of all leads, surpassing monthly sales targets by 110%–120% throughout tenure.
• Successfully penetrated and expanded a major customer account, securing multiple high-value contracts and converting clients from competitor services.
• Strengthened relationships within TSMC, leading the sales team in closing a strategic deal that generated significant recurring annual revenue.
• Led new business development initiatives for custom automation projects with ASE and SPIL, driving innovation and growth in automation solutions.

Sales Account Manager, 2003 to 2005

Service Manager,2001 to 2003

Tehnical Support Expert, 2000 to 2001

Filed Service Engineer,1999 to 2000

Irvine Optical Inc. (later merged with Brooks Automation)

• Began as a Field Service Engineer, taking full ownership of service operations from local agents and ensuring seamless customer support.
• Trained new engineers, enhancing their technical expertise and service capabilities to maintain high customer satisfaction.
• Designed hardware improvements to enhance product performance and meet specific customer requirements.
• Delivered exceptional technical support, effectively communicating engineer-to-engineer to build strong relationships and ensure optimal product integration.
• Recognized the importance of speaking the customer’s technical language, fostering trust and passing this skill on to the team.

Sales & Business Development:

• Promoted to Sales Account Manager, responsible for managing key accounts and expanding business partnerships across the Greater China region.
• Developed and optimized direct and indirect sales channels, successfully doubling revenue for Brooks in Greater China in 2004.
• Led strategic channel partner expansion, maximizing market reach and business growth.
• Recognized as Best Sales in Asia by Brooks Automation in 2004 for outstanding contributions to sales and business development.