Jean Kao
Taipei
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager, Product Management
Shopee Ltd, SEA Group
01.2023 - Current
- Self-initiate product strategies and establish the clear targets for team members to meet the company goals e.g. cost-saving, efficiency and user experience enhancement.
- Oversee the product development cycle and establish the strong relationship with stakeholders and his/her manager.
- Lead the machine learning team to discover and solve business cases e.g. automate the inefficiency operation flow, precision marketing (to-do).
Senior Associate, Product Management
Shopee Ltd, SEA Group
Taipei, Taiwan
10.2019 - 12.2022
- Established and cultivate the members of production support and product analysis to support product development more comprehensively.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Conducted customer research using qualitative surveys to understand consumer opinions.
- Collaborated with business/ product owners to identify and prioritize problems or product development by business impact analysis.
- Researched competitive platforms to report key feature/insights to business/ product owners.
- Served as liaison, facilitating communication between management and associates.
Senior Associate, Business Transformation
Shopee Ltd, SEA Group
Taipei, Taiwan
07.2018 - 10.2019
- Collaborated with stakeholders to define project objectives and criteria.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Utilized data visualization tools to effectively communicate business/ product insights.
- Created dashboards to monitor and track key performance indicators.
Associate, Customer Experience
Shopee Ltd, SEA Group
Taipei, Taiwan
12.2016 - 06.2018
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
- Identified customer needs and proposed the product and process solutions to enhance customer experiences and cooperated closely with other departments to support on marketing and business development strategy.
- Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
Education
Master of Science - Epidemiology, Statistics
National Taiwan University
Taipei, Taiwan08.2016
Bachelor of Science - Epidemiology, Statistics
Taipei Medical University
Taipei, Taiwan06.2016
Skills
- Project Management
- Product Development
- Collaborate Cross-Functionally
- User Research
- Competitive Market Analysis
- Statistical Methods
- Python
- SQL
- Team Motivation
Timeline
Assistant Manager, Product Management
Shopee Ltd, SEA Group
01.2023 - Current
Senior Associate, Product Management
Shopee Ltd, SEA Group
10.2019 - 12.2022
Senior Associate, Business Transformation
Shopee Ltd, SEA Group
07.2018 - 10.2019
Associate, Customer Experience
Shopee Ltd, SEA Group
12.2016 - 06.2018
Master of Science - Epidemiology, Statistics
National Taiwan University
Bachelor of Science - Epidemiology, Statistics
Taipei Medical University
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