Jeffrey Estanol
Customer Care Representative
Mabolo
Summary
Successful customer care professional with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care Representative
Intouch
03.2023 - 03.2024
- Provided outstanding customer support, addressing inquiries, resolving issues, and ensuring positive customer experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Effectively managed high volume of customer interactions through various channels, including phone, email, and chat.
- Integrated Shopify expertise into customer support, providing valuable assistance to clients with e-commerce-related queries.
Customer Care Representative
World Remit
01.2019 - 01.2022
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Billing Advisor
Wipro BPO Philippines
01.2017 - 01.2018
- Strengthened client relationships through effective communication regarding billing issues and concerns
- Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials
Customer Service Representative (Travel Expert)
Teleperformance
01.2016 - 01.2017
- Making sure customer has best travel experience by providing them full selection of hotels, airlines tickets and other activities that can obtain customer satisfaction.
- Resolved customer issues promptly, maintaining high level of professionalism and empathy.
Education
Bachelor of Science - Tourism Management
Cebu Eastern College
Cebu City 06.2012 - 01.2016
Skills
References
- Japhet Danao, Virtual Assistant at VBP, 09958401214
- Farah Burias, Subject Matter Expert at WorldRemit, 09971858376
- Lyra Nakagawa, Customer Service Representative at RealPage, 09665327444
Timeline
Customer Care Representative
Intouch
03.2023 - 03.2024
Customer Care Representative
World Remit
01.2019 - 01.2022
Billing Advisor
Wipro BPO Philippines
01.2017 - 01.2018
Customer Service Representative (Travel Expert)
Teleperformance
01.2016 - 01.2017
Bachelor of Science - Tourism Management
Cebu Eastern College
06.2012 - 01.2016
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