Jenny Huang

Manage organization-wide endpoint security operations to maintain a secure, high-performance, and compliant IT environment across global endpoints.

• Endpoint Security Monitoring & Incident Response
Monitor endpoint security events across global environments and respond to security incidents in real time to mitigate cybersecurity threats.

• Security Compliance & Policy Management
Design and implement device configuration policies and security baselines aligned with ISO standards and CIS Benchmarks, ensuring enterprise security compliance.

• Zero Trust & Identity Security
Implement Conditional Access policies through Microsoft Entra ID (Azure AD) to enforce Zero Trust access control and strengthen identity security across enterprise resources.

• Cross-Platform Endpoint Management (MDM)
Administer enterprise device management using Microsoft Intune and Addigy, managing Windows and macOS devices with centralized policy enforcement and compliance monitoring.

• Device Compliance & Encryption
Implement Device Compliance policies through Microsoft Intune and enforce BitLocker disk encryption to protect enterprise data and maintain a secure device posture.

• Security Tools Administration
Deploy and maintain endpoint protection solutions including CrowdStrike Falcon and Bitdefender.
Administer Netwrix Endpoint Protector for Data Loss Prevention (DLP) management.

• Endpoint Security Projects & UAT
Support endpoint security initiatives and device management projects by participating in User Acceptance Testing (UAT) and providing technical recommendations to improve operational efficiency and user experience.

• Endpoint Security: CrowdStrike Falcon, Bitdefender, Netwrix Endpoint Protector
• Device Management: Microsoft Intune, Addigy
• Identity & Access Management: Microsoft Entra ID, Conditional Access
• Security Controls: Device Compliance, BitLocker Encryption
• Security Frameworks: ISO 27001, CIS Benchmarks, Security Baselines
• Operating Systems: Windows, macOS

Prudential plc

Provided enterprise IT support and assisted in managing Help Desk operations for a large-scale corporate environment, ensuring stable, secure, and efficient IT services for end users.

Key Responsibilities & Achievements

• Delivered end-user technical support by diagnosing and resolving client-side hardware and software issues for enterprise IT devices.
• Served as Deputy Team Lead, assisting in supervising Help Desk team members, coordinating service requests, and managing IT support tickets.
• Monitored endpoint security alerts and performed initial incident investigation and remediation to reduce potential cybersecurity risks.
• Managed the IT asset lifecycle, including hardware and software inventory management, asset tracking, and annual asset audits.
• Supported monthly Windows patch management for both client and server environments using Microsoft SCCM, ensuring systems remain secure and compliant.
• Administered virtual infrastructure through VMware vCenter, assisting with VM operations and maintenance.
• Collaborated with local Infrastructure teams and regional/global IT teams to troubleshoot and resolve issues related to network connectivity, Microsoft Office 365 services, and F5 VPN (PVPN).
• Assisted in IT-related project implementation, providing technical support and coordination during deployment.
• Prepared and maintained technical documentation and operational reports, including quarterly/annual survey reports and documentation for internal and external IT audits.

IT Support Engineer / Help Desk

Provided end-user technical support and maintained corporate IT infrastructure in a television broadcasting company with over 500 employees, ensuring stable operation of client devices and production workstations.

Key Responsibilities

• Delivered technical support for company-wide IT equipment, including troubleshooting client-side hardware and software issues.
• Installed and configured end-user devices such as PCs, workstations, and graphics cards based on operational requirements.
• Performed hardware diagnostics, repair, and maintenance for desktop computers and professional video editing workstations.
• Managed IT equipment repair and maintenance processes, including service requests, procurement documentation, and asset repair tracking.
• Conducted system rebuilds, OS installations, and software deployment, including licensed software updates and troubleshooting.
• Supported and maintained professional media production applications such as Adobe Creative Cloud, Final Cut Pro, and EDIUS.
• Assisted with data backup and recovery operations to ensure data integrity and business continuity.
• Provided technical support across Windows and macOS environments.

Technical Environment

Windows • macOS • SQL Server • Data Backup & Recovery • IT Hardware Maintenance • End-User Support