Jenny Wang
Los Angeles,
Summary
Dynamic and results-driven MBA professional with extensive experience in operations management, strategic planning, and cross-functional leadership across global markets. Proven track record of streamlining processes, optimizing KPIs, and delivering impactful business outcomes. Leverages international expertise and a people-first approach to tackle complex business challenges, driving operational excellence by equipping teams with the tools and resources to succeed.
Overview
12
12
years of professional experience
Work History
Pathways Operations Manager
Amazon
Los Angeles
07.2022 - Current
- Led a team of 6 Area Managers and 300 associates to achieve 2M+ weekly customer orders, driving operational excellence in one of Amazon’s highest-volume fulfillment centers
- Spearheaded process optimizations that resolved key bottlenecks, elevating site performance from bottom-ranking to #2 in Delivery Estimate Accuracy (DEA) and achieving record-breaking shipping volumes in the West Region
- Designed and implemented cross-functional strategies that reduced order processing time by 13%, improving throughput and cost efficiency
- Partnered with senior leadership to align site operations with corporate goals, consistently surpassing monthly KPIs in productivity, cost management, and customer satisfaction
- Mentored and developed Area Managers, achieving a 98% leadership score and cultivating a high-performing leadership pipeline
Strategy and Operations MBA Intern
BrightInsight, BioPharma and MedTech Digital Platform Startup
San Jose
06.2021 - 08.2021
- Optimized KPI monitoring and reporting processes by conducting stakeholder interviews and journey mapping, reducing reporting time from 40 hours to under 15 hours
- Centralized departmental information, improving data retrieval efficiency for 35+ employees and enabling faster decision-making
- Cataloged 250+ active vendors, providing comprehensive visibility for effective resource allocation
Channel Marketing Executive
Double A (1991) Public Company Limited
Taipei
04.2016 - 07.2020
- Managed a $2.5M Channel Marketing P&L, collaborating with corporate finance and sales executives to deliver accurate monthly forecasts and optimize resource allocation
- Spearheaded a brand-switching program, converting 160 competitor accounts and driving $1.1M in annual growth
- Designed and executed marketing campaigns for dealer channels, achieving a 12% annual increase in product orders and retaining 100% of targeted customers
- Managed an annual budget of $700K across 8 distributor marketing campaigns, achieving ROI benchmarks
- Developed a distributor incentive program, increasing supply credit retention from 64% to 92%
Channel Business Development Coordinator
Double A (1991) Public Company Limited
Taipei
03.2013 - 03.2016
- Managed a $2.1M operating budget, implementing quality control procedures that reduced defective product claims by $35K annually
- Conducted market analysis and strategic sales planning to improve market penetration and future campaign effectiveness
Education
MBA - Strategy And Operations
University of Notre Dame
Notre Dame, INBachelor of Science - Finance
National Taipei University
Taipei, TaiwanBachelor of Arts - Public Administration And Policy
National Taipei University
Taipei, TaiwanSkills
- Lean Six Sigma Green Belt
- SQL
- Tableau
- Microsoft Excel (Advanced)
- Power BI
Websites
Languages
- Fluent in English
- Fluent in Mandarin
Timeline
Pathways Operations Manager
Amazon
07.2022 - Current
Strategy and Operations MBA Intern
BrightInsight, BioPharma and MedTech Digital Platform Startup
06.2021 - 08.2021
Channel Marketing Executive
Double A (1991) Public Company Limited
04.2016 - 07.2020
Channel Business Development Coordinator
Double A (1991) Public Company Limited
03.2013 - 03.2016
MBA - Strategy And Operations
University of Notre Dame
Bachelor of Science - Finance
National Taipei University
Bachelor of Arts - Public Administration And Policy
National Taipei University
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