Jessica Cheng
Strategy & Transformation Consultant
Summary
Dynamic strategy and transformation consultant with over three years of experience in banking transformation, PMO governance, business analysis, and cloud/data project delivery. Expertise in executive storytelling, problem structuring, and cross-functional stakeholder management supports effective decision-making for C-level executives in complex financial services programs. Proven ability to drive impactful change and deliver innovative solutions aligned with organizational goals. Committed to leveraging analytical skills and strategic insights to enhance operational efficiency and foster growth.
Overview
8
8
years of professional experience
Work History
Business Transformation Consultant / PMO
IBM Consulting
10.2024 - Current
- Transitioned from stream-level BA work into program-level PMO governance on a large-scale banking transformation, supporting senior leadership with executive reporting, delivery coordination, and issue management.
- Consolidated multi-team progress, risks, dependencies, and resource updates into executive-ready materials; improved clarity and decision-readiness for client senior management.
- Led test case rationalization across cross-functional teams while preserving core business logic and end-to-end coverage, improving SIT efficiency, consistency, and quality.
- Owned senior tri-party governance across client, IBM, and vendor teams, standardizing communication routines and accelerating closure of long-pending issues.
- Structured storyline, dependency assessment, and cost impact analysis for a major PCR / change request with approximately USD 12M impact, and presented recommendations to IBM leadership and client executives.
Project Manager
Cathay United Bank
12.2022 - 09.2024
- Introduced and applied Asana, Confluence, and Jira to improve department coordination, task visibility, documentation discipline, and team working-hour management.
- Led a cloud-based data center modeling initiative as project manager, coordinating internal stakeholders and working closely with AWS and IBM on migration planning, progress tracking, and delivery alignment.
- Supported cloud-based data center mapping and development, and led cross-functional teams to identify transformation opportunities for future-state design.
- Prepared proposal and pitch materials for data-related initiatives and presented solution recommendations to business stakeholders and senior executives.
Business Transformation Consultant
IBM Consulting
07.2022 - 11.2023
- Served as a core team member in a core-banking transformation program, coordinating and analyzing 4 of 18 middleware-related systems from requirement workshops through delivery.
- Designed and managed SIT cases for first-phase middle-platform launch, requiring strong time management, issue prioritization, and structured problem solving.
- Led UAT-readiness training and user support for clients, while managing document delivery and facilitating tripartite meetings with Temenos and client teams.
- Reported project updates to senior stakeholders and led a 10-member junior-consultant team to win first place in an internal strategy simulation competition.
Account Manager
ECN Trade
08.2021 - 12.2022
- Delivered FX and commodities market analysis, client education, and portfolio-monitoring support.
Bank Teller
Taipei Fubon Commercial Bank
03.2018 - 05.2020
- Handled retail banking operations, AML-related checks, internal controls, and customer-facing product support.
Education
Master of Commerce - Business Analytics and Financial Technology
University of New South Wales
Sydney06-2022
Bachelor of Economics - undefined
Feng Chia University
Taiwan06-2017
Skills
Tools - Microsoft Office, Asana, Confluence, Jira, Python, SAS, R
Languages - Mandarin (Native), English (IELTS 70)
Business analysis
Problem-solving
CORE EXPERTISE
Problem structuring | Executive reporting | Stakeholder management | PMO and program governance | Cross-vendor coordination | Change request storytelling | Business analysis | Financial services transformation | Data and cloud project delivery
Timeline
Business Transformation Consultant / PMO
IBM Consulting
10.2024 - Current
Project Manager
Cathay United Bank
12.2022 - 09.2024
Business Transformation Consultant
IBM Consulting
07.2022 - 11.2023
Account Manager
ECN Trade
08.2021 - 12.2022
Bank Teller
Taipei Fubon Commercial Bank
03.2018 - 05.2020
Bachelor of Economics - undefined
Feng Chia University
Master of Commerce - Business Analytics and Financial Technology
University of New South Wales